Proposed U.S. law targets contact center AI, offshoring | TechTarget
The Keep Call Centers In America Act of 2025 -- both versions sponsored with bipartisan support -- would keep tabs on which U.S. companies with more than 50 employees plan to offshore at least 30% of their customer support operations or plan to relocate a whole contact center offshore. The Secretary of The U.S. Department of Labor would keep a publicly available list of these businesses -- those that make the list risk losing federal grants and would be ineligible for federal contracts.
Analysts warn AI layoffs could spark a new wave of offshoring – enterprises are rehiring after workforce cuts, but either outsourcing or at lower rates of pay
Forrester predicts that offshoring and "ghost workers" will win back jobs lost to AI
This event was recorded live on October 7, 2025.
Artificial Intelligence is developing at breakneck speed, causing much anxiety about how our society and daily lives may change in the not-too-distant future. Top of mind for many: jobs. A panel of experts brings the speculation down to earth, addressing questions such as: What jobs will AI replace? What new jobs will be created? How will AI affect workplace conditions, wages, unions, and the overall economy? Featuring Daron Acemoglu, Nobel laureate and professor of economics at MIT; Paul Krugman, Nobel laureate, former New York Times columnist, and research professor of economics at the CUNY Graduate Center; Danielle Li, David Sarnoff Professor of Management of Technology at MIT; and Zeynep Tufekci, professor of sociology and public affairs at Princeton University and a New York Times columnist. Moderated by Steven Greenhouse, former New York Times labor reporter and author of Beaten Down, Worked Up: The Past, Present, and Future of American Labor.
Presented with the Stone Center on Socio-Economic Inequality.
For more information about our events, visit: http://www.gc.cuny.edu/public-programs
Amazon Says It Will Cut 14,000 Corporate Roles To Remove Layers - Slashdot
Amazon said on Tuesday it would reduce its corporate workforce by approximately 14,000 roles as part of an effort to remove bureaucracy and organizational layers. Beth Galetti, the company's senior vice president of people experience and technology, told employees in a memo that the cuts followed ea...
Chegg Slashes 45% of Workforce, Blames 'New Realities of AI' - Slashdot
Chegg says it will lay off about 45% of its workforce, or 388 employees, as the "new realities" of artificial intelligence and diminished traffic from internet search have led to plummeting revenue. From a report: The online education company, founded 20 years ago, has been hit by the rise of genera...
Exclusive: Amazon targets as many as 30,000 corporate job cuts, sources say
Amazon intends to cut corporate roles across logistics, payments, video games, and its cloud unit. Sources cited by Reuters say up to 30,000 employees may be notified as soon as Tuesday.
Is AI Responsible for Job Cuts - Or Just a Good Excuse? - Slashdot
Has AI just become an easy excuse for firms looking to downsize, asks CNBC:
Fabian Stephany, assistant professor of AI and work at the Oxford Internet Institute, said there might be more to job cuts than meets the eye. Previously there may have been some stigma attached to using AI, but now comp...
Why AI Is Widening the Gap Between Top Talent and Everyone Else
Research highlighted in The Wall Street Journal posits that AI is already widening the chasm between top performers and everyone else.
Why it matters: This widening performance gap is expected to create significant workplace friction and resentment as top performers grow frustrated with colleagues who can't keep up.
British TV show claims to be the first to use AI presenter
The programme, Will AI Take My Job? aired Monday evening, investigating AI automation's impact on sectors from law to medicine.
Viewers discovered at the show's close that its host, Aisha Gaban, was entirely AI-generated.
The AI presenter said: “AI is going to touch everybody’s lives in the next few years. And for some, it will take their jobs. Call centre workers? Customer service agents? Maybe even TV presenters like me. Because I’m not real. In a British TV first, I’m an AI presenter.
'The AI Revolution's Next Casualty Could Be the Gig Economy' - Slashdot
By helping Uber strengthen its AI, drivers could be accelerating the very driverless world they fear... Uber already offers autonomous rides in Waymo vehicles in Atlanta and Austin, and plans to expand. Meanwhile, Waymo is rolling out its pilot partnership with DoorDash [for driverless grocery/meal deliveries] starting in Phoenix.
A Stanford University study found that generative AI is eating entry level jobs for workers 22 to 25 year old. The paper, which is based on ADP data, found that early career workers in occupations exposed to genAI have seen a 13% relative decline in employment.
Some of the occupations with the biggest genAI hit included software development and customer service.
A Stanford University study found that generative AI is eating entry level jobs for workers 22 to 25 year old. The paper, which is based on ADP data, found that early career workers in occupations exposed to genAI have seen a 13% relative decline in employment.
Some of the occupations with the biggest genAI hit included software development and customer service.
Walmart CEO says he can't think of a single job that won't be changed by AI—here’s how today’s workforce can prepare | Fortune
“How can I lean into the role that I have—whatever that role is—to adopt new tools, leverage them, and make things better than they would’ve otherwise been?” he told the publication.
Walmart CEO: ‘AI is literally going to change every job’—how the best employees can still stand out
Walmart CEO Doug McMillon is the latest notable business leader to talk about how implementing AI tools and agents in the workplace will affect his company.
Workers in every type of role must be prepared to adapt to the rise of artificial intelligence in the workplace, says Walmart CEO Doug McMillon, leader of the nation’s largest private employer.“It’s very clear that AI is going to change literally every job,” McMillon told The Wall Street Journal in an interview that published on Friday, adding: “Maybe there’s a job in the world that AI won’t change, but I haven’t thought of it.”
AI Push Drives Record Job Cuts at Top India Private Employer TCS - Slashdot
Tata Consultancy Services made its steepest-ever job cuts as strained ties with the US and a rapid shift toward AI reshape the country's $280 billion IT services sector. From a report: India's biggest private-sector employer cut 19,755 employees in the quarter ended Sept. 30, according to the compa...
A recent workforce poll of nearly 20,000 workers, by the prominent pollster Gallup, found that the percentage of U.S. employees who say they have used AI in their jobs at least a few times a year has nearly doubled since its 2023 poll, from 21% to 40%. The percentage of U.S. employees frequently using AI in their jobs has also nearly doubled to 19%.
AI Reshapes the American Workplace—But Where Are the Jobs?
If 2023 was about increasing adoption of AI coming out of the pandemic, experts are saying 2025-26 will be when companies implement deeper changes in the workplace based on ever more pervasive AI.
Trends and factors affecting generational financial trauma
A recent study found that 35% of Gen X and 33% of millennials feel worse off than their parents, far more than the 19% of baby boomers and 17% of Gen Z who say the same. Job losses due to AI joins crushing student loan debt, stagnant wages, and soaring housing costs as key factors in causing many Gen Xers and millennials to doubt if they will ever achieve the same financial stability as their parents.
Miracle or myth assessing macroeconomic productivity gains artificial intelligence
Various experts have weighed in with a range of predictions regarding productivity increases, from 15% over ten years (Goldman Sachs) to as high as 34% (McKinsey Global Institute)
From Burnout to Balance: AI-Enhanced Work Models for the Future
polled 2,500 professionals, finding that 77% of workers say that generative AI has actually decreased their productivity and increased their workloads. According to the report, many workers feel “overwhelmed by the added workload and complexity it brings,”
studies confirm what others, such as the New York Federal Reserve, have found, namely that entry-level positions and work opportunities for recent college graduates have “deteriorated noticeably.”
Canaries in the Coal Mine? Six Facts about the Recent Employment Effects of Artificial Intelligence — Stanford Digital Economy Lab
A new study from Stanford University’s Erik Brynjolfsson found that young workers aged 22–25 in “highly AI-exposed” jobs, such as software developers, accountants, and customer service agents, are being replaced by AI at a rapid rate.
How AI Impacts the Labor Market - Will Your Job Be Affected?
Marc Benioff, CEO of Salesforce, one of the largest software companies in the world for business productivity applications, says that AI is already doing 30% to 50% of all the work at his company, and he believes that growth will continue.
These Jobs Will Fall First As AI Takes Over The Workplace
Goldman Sachs, one of the world’s largest investment banks, has projected that 300 million jobs around the world could be lost to AI automation over the next 10 years, affecting 25% of the global labor market.
