Multilingual Patient Portal Engagement Resources

Health Center clients represent a broad range of cultures, many of whom do not speak English, or at the least have a limited vocabularly and find it difficult to read or write in English. Unfortunately, many of the current patient portals supported by some of the primary electronic health record (EHR) systems used by Health Centers do not provide a broad range of available languages.  The spreadsheet available for download and linked to this resource provides a breakdown of the...

Over the last decade, electronic personal health records (PHR) systems, and the patient portals used to provide patients access to those records, have become interwoven into the fabric of the U.S. healthcare. System. A recent study has found that adoption of personal health records (PHRs) will increase to the point where 75 percent of adults will use a PHR by 2020. Unfortunately, there is still a broad gap between the effective use of PHR technologies where advanced health information...

Education, training and resources for patient portal, tools, and interventions.

Education, training and resources for multilingual patient portal, tools, and interventions.

We move research into the real world, and are innovating for health equity.

Health communication professionals must consider Clear Communication and all its facets when developing health materials and communication strategies for a range of diverse audiences.

Both modalities of online training were comparable, and neither mode enabled a majority of vulnerable patients to use portals, especially those with LHL. This suggests that portal training will need to be more intensive or portals need improved usability to meaningfully increase use among diverse pa …

Health IT Playbook