Every website that’s made me oooo and aaahhh lately has been of a special kind; they’re written and designed like essays. There’s an argument, a playfulness in the way that they’re not so much selling me something as they are trying to convince me of the thing. They use words and type and color in a way that makes me sit up and listen. And I think that framing our work in this way lets us web designers explore exciting new possibilities. Instead of throwing a big carousel on the page and being done with it, thinking about making a website like an essay encourages us to focus on the tough questions. We need an introduction, we need to provide evidence for our statements, we need a conclusion, etc. This way we don’t have to get so caught up in the same old patterns that we’ve tried again and again in our work.

Everyone is tired of lifeless, humorless copywriting. They’ve seen all the animations, witnessed all the cool fonts, and in the face of all that stuff, they yawn. They yawn because it supports a bad argument, or more precisely, a bad essay; one that doesn’t charm the reader, or give them a reason to care.

For interface designers, this distinction opens up new possibilities: instead of just helping users complete a task, we can design interfaces that also help them grow. In the symbiosis between humans and machines, there's potential for real, meaningful gains

if we think about how to turn this competitive interface into a complementary one, some ideas pop up: Explain: Show not just the corrected text, but also why and where it was corrected Feedback: Send a weekly email with the top three recurring mistakes, along with exercises Challenge: Highlight a mistake and ask the person to fix it themselves before showing the corrected version.

All this can be incorporated without slowing the whole process. And there are plenty more possibilities. Even just doing this thought experiment shows how powerful this framework can be for interface design.

Just like living a healthy life means paying attention to what we eat and how we move, we'll need to be more mindful of where we invest our mental energy. The same goes for our creative and learning processes. Instead of just asking for a corrected version of a text, we could request feedback like an editor would give, or ask for a list of five authors who would argue against your core idea.

We are entering a new era of tools and it is up to us to shape them so that in the future they shape us in ways we can be proud of.

Izzy recently decided to stop using X and her decision was based on the app's algorithm: "It feels like the algorithm wants you to see stuff you don't like so that you engage with it and it also shows your stuff to people who won't like it," she says, explaining that this was making her experience of using social media almost entirely negative.

"The follower is no longer a peer, they’re the audience, while the creator is more similar to a conventional, mainstream media broadcaster than to an independent creator."

Izzy agrees that this has been one of the biggest changes in her experience of using social media during the past decade: "I do think brands and influencers dominate my social media a lot more - it's constantly ads on my feed. I choose to follow my friends and often I don't see their stuff," she says.

It reflects the lack of space for genuine interaction and meaningful communities online right now, something that was once considered to be one of the main plus sides of social media.

"There aren't really niche internet jokes anymore because you have trend forecasters and people whose jobs it is to hop on these trends and make it about a brand," Izzy says adding: "The memes aren't as funny when you know they're going to be co-opted."

The modern makers’ machine does not want you to create heavy things. It runs on the internet—powered by social media, fueled by mass appeal, and addicted to speed. It thrives on spikes, scrolls, and screenshots. It resists weight and avoids friction. It does not care for patience, deliberation, or anything but production. It doesn’t care what you create, only that you keep creating. Make more. Make faster. Make lighter. Make something that can be consumed in a breath and discarded just as quickly. Heavy things take time. And here, time is a tax.

even the most successful Substackers—those who’ve turned newsletters into brands and businesses—eventually want to stop stacking things. They want to make one really, really good thing. One truly heavy thing. A book. A manifesto. A movie. A media company. A momument.

At any given time, you’re either pre–heavy thing or post–heavy thing. You’ve either made something weighty already, or you haven’t. Pre–heavy thing people are still searching, experimenting, iterating. Post–heavy thing people have crossed the threshold. They’ve made something substantial—something that commands respect, inspires others, and becomes a foundation to build on. And it shows. They move with confidence and calm. (But this feeling doesn’t always last forever.)

No one wants to stay in light mode forever. Sooner or later, everyone gravitates toward heavy mode—toward making something with weight. Your life’s work will be heavy. Finding the balance of light and heavy is the game.4 Note: heavy doesn’t have to mean “big.” Heavy can be small, niche, hard to scale. What I’m talking about is more like density. It’s about what is defining, meaningful, durable.

Telling everyone they’re a creator has only fostered a new strain of imposter syndrome. Being called a creator doesn’t make you one or make you feel like one; creating something with weight does. When you’ve made something heavy—something that stands on its own—you don’t need validation. You just know, because you feel its weight in your hands.

It’s not that most people can’t make heavy things. It’s that they don’t notice they aren’t. Lightness has its virtues—it pulls us in, subtly, innocently, whispering, 'Just do things.' The machine rewards movement, so we keep going, collecting badges. One day, we look up and realize we’ve been running in place.

Why does it feel bad to stop posting after weeks of consistency? Because the force of your work instantly drops to zero. It was all motion, no mass—momentum without weight. 99% dopamine, near-zero serotonin, and no trace of oxytocin. This is the contemporary creator’s dilemma—the contemporary generation’s dilemma.

We spend our lives crafting weighted blankets for ourselves—something heavy enough to anchor our ambition and quiet our minds.

Online, by nature, weight is harder to find, harder to hold on to, and only getting harder in a world where it feels like anyone can make anything.

You should be selling. I don’t mean running drip campaigns. I don’t mean running ads. I don’t mean pitching. I mean authentic, meaningful, organic selling. You should talk to the people you want to be your customers and go deep. Find their objections. Find the thing that sparks excitement. Don’t settle for “that sounds useful” - that’s a bullshit phrase that means your idea is garbage. Find a new customer or find a new idea. Find the customer where it clicks, the partnership and excitement is there, and they represent your early TAM. That is selling.

The recognition was we were relying too much on “data” - analytics - and enterprise conversations. They were the easy solutions. Both are easy access. Both are wrong in our case.

I didn’t actually connect that what I was doing early days at Sentry was sales. I was hanging out at conferences, sharing my opinions, sharing beers with my peers. I was giving presentations talking about how we approached Open Source or how I glued some of our database infrastructure together. I didn’t connect it to sales because I wasn’t shilling bullshit. I was selling my values, my beliefs, my expertise. At the same time I was validating and improving Sentry in these organic conversations.

sales and marketing are not the solution to your problem - just the same way as abstract analytics aren’t going to tell you why a feature doesn’t have engagement.

It’s up to the product team - PMs, engineers, designers - to do the selling, to go deep, to be critical, and to sell the product until it sells itself. Your account reps will assist when you get there, but they’re not going to get you to PmF.

tl;dr Product-market fit isn’t about revenue or analytics It’s about customers selling your product for you You can’t outsource finding it to sales or marketing Focus on your true ICP, even if it means building something that won’t scale initially

I find myself rethinking "minimum". Instead of asking, What's the least we can do to launch? I'm asking, What's the least we can do to make people love this?

Half-baked functionality is not enough in an age where AI accelerates the product development lifecycle—people want experiences that feel intuitive, engaging, and yes, delightful.

Sometimes, it's the smallest things—a clever animation, seamless usability, or a thoughtful touch—that leave a lasting impression. An MDP isn't about perfection; it's about ensuring even the simplest version of a product creates joy. In a world of endless options, delight isn't a bonus; it's a competitive advantage.

We take the hyperlink for granted now, but this changed the form of humanity’s recorded information and texts from long, linear sequences to a graph, through which readers can take any path they choose.

Little glimpses in modern OSs are almost always welcome surprises: the contact card you can open from a messages chat; the meeting link in a calendar event; or even simply linking to a webpage from an email, or a document hosted online. Most recently, Apple added reminders to the calendar: if you set a date or time on a reminder in the Reminders app, you’ll also see it in your calendar on the correct date or at the correct time, where you can mark it as complete without switching apps. When things are nicely integrated across apps, it often feels like magic — but only because we’ve structured operating systems in such a way that each individual integration across apps must be custom-built for each case. For an OS that supports deep linking of all its things, such integrations would be an inherent aspect of its design.

Then find a designer who is a thinker, who has product, customer, and business sense and has the ability to create work for the problem at hand (not just emulate visual trends or other companies). This isn’t a unicorn — this is what good design is.

Most conspicuous, in my experience, is the way that retailers have responded. It’s not just CVS; coffee shops seem to have gotten more hostile and less welcoming. This is, I suspect, because they are dealing with people who steal, cause a ruckus, or shoot up in the bathroom—disorderly behaviors that they have to deter before they cost them customers.

I increasingly think this is a more general phenomenon. Disorder is not measured like crime—there is no system for aggregating measures of disorder across cities. But if you look for the signs, they are there. Retail theft, though hard to measure, has grown bad enough that major retailers now lock up their wares in many cities. The unsheltered homeless population has risen sharply. People seem to be controlling their dogs less. Road deaths have risen, even as vehicle miles driven declined, suggesting people are driving more irresponsibly. Public drug use in cities from San Francisco to Philadelphia has gotten bad enough to prompt crack-downs.

Cities’ comparative advantage is agglomeration and network effects: concentrating people in one place can create innovation that yields ore than linear returns. But that only is possible if people have shared public spaces in which to interact. Community life, of the sort that makes cities worth living in, is harder to live in the presence of disorder.

A large share of disorder is generated by a small number of people and places—one drunk or one vacant lot, one uncontrolled bar or one guy shouting on the street, can ruin the whole experience for everyone else. Identifying these problem places and people, and remediating them—not exclusively through the criminal justice system—can bring disorder under control.

Some people are great at giving gifts. The kinds of gifts that dig into your soul and make you feel seen. I'm trying to become one of those people

Simon conspired with a friend who owns a 3D printer and designed and created a little desktop bear that can hold all of the nice things people have written about Bear. He then wrote each of these entries by hand (suffering only minor carpel tunnel) on sticky notes which the bear now carries like a human bear directional.

These are the kinds of gifts I want to learn how to give. Ones that make the receiver feel like they've been listened to and understood. That don't cost much money but are priceless at the same time.

It's crazy how so much industry conf content is an ad these days. Ads obfuscate and conflate truth and opinion.

This is why events like Handmade Seattle or Strange Loop get so much love. They are about technology and people and values, not tools and companies.

When I write a talk, I almost always just want you to walk away thinking about the technology you create as an instrument for advancing your values, and a lens through which to view the world with those values.

if I do my job right, you won't go back and use the library I talked about, or whatever. You'll think about the values you're advancing when you build your technology, and think about the perspective it reveals to its users and audiences.

Things seemed to go well at the beginning. Due to the pandemic and the objective challenges of the traditional Brick & Mortar business, the business operated by Nike Direct (the business unit in charge of DTC) was flying and justifying the important strategic decisions of the CEO. Then, once normality came back, things slowly but regularly, quarter by quarter, showed that the separation line between being ambitious or being wrong was very thin.

In 6 months, hundreds of colleagues were fired and together with them Nike lost a solid process and thousands of years of experience and expertise in running, football, basketball, fitness, training, sportwear, etc., built in decades of footwear leadership (and apparel too). Product engine became gender led: women, men, and kids (like Zara, GAP, H&M or any other generic fashion brand).

Consumers are not so elastic as some business leaders think or hope. And consumers are not so loyal as some business leaders think or hope. So, what happened? Simple. Many consumers - mainly occasional buyers - did not follow Nike (surprise, surprise) but continued shopping where they were shopping before the decision of the CEO and the President of the Brand. So, once they could not find Nike sneakers in “their” stores – because Nike wasn’t serving those stores any longer -, they simply opted for other brands.

Until late 2010s, Nike had been on a total offense mode (being #1 in every market, in every category, in every product BU, basically in every dimension), a sort of military occupation of the marketplace and a huge problem for competitors that did not know how to react under such a domination. The strategic focus was only one: win anywhere. The new strategy determined the end of the marketplace occupation. Nike opened unexpected spaces to competitors, small, medium, or large brands (with exception of the company based in Herzogenaurach, that – as they usually do - copied and pasted the Nike strategy and executed it in a milder format).

One of the empiric laws of business says that online, the main lever of competition is “price” (as the organic consumer funnel is built on price comparison). The proverbial ability of Nike to leverage the power of the brand to sell sneakers at 200$ began to be threatened by the online appetite for discounts and the search for a definitive solution to the inventory issue. Gross margin – because of that – instead of growing due to the growth of DTC business, showed a rapid decline due to a never-ending promotional attitude on Nike.com

Nike has been built for 50 years on a very simple foundation: brand, product, and marketplace. The DC Investment model, since Nike became a public company, has been always the same: invest at least one tenth of the revenues in demand creation and sports marketing. The brand model has been very simple as well: focus on innovation and inspiration, creativity and storytelling based on athletes-products synergy, leveraging the power of the emotions that sport can create, trying to inspire a growing number of athletes* (*if you have a body, you are an athlete) to play sport. That’s what made Nike the Nike we used to know, love, admire, professionally and emotionally.

What happened in 2020? Well, the brand team shifted from brand marketing to digital marketing and from brand enhancing to sales activation.

shift from CREATE DEMAND to SERVE AND RETAIN DEMAND, that meant that most of the investment were directed to those who were already Nike consumers

as of 2021, to drive traffic to Nike.com, Nike started investing in programmatic adv and performance marketing the double or more of the share of resources usually invested in the other brand activities

the former CMO was ignoring the growing academic literature around the inefficiencies of investment in performance marketing/programmatic advertising, due to frauds, rising costs of mediators and declining consumer response to those activities.

Because of that, Nike invested a material amount of dollars (billions) into something that was less effective but easier to be measured vs something that was more effective but less easy to be measured.

To feed the digital marketing ecosystem, one of the historic functions of the marketing team (brand communications) was “de facto” absorbed and marginalized by the brand design team, which took the leadership in marketing content production (together with the mar-tech “scientists”). Nike didn’t need brand creativity anymore, just a polished and never stopping supply chain of branded stuff.

He made “Nike.com” the center of everything and diverted focus and dollars to it. Due to all of that, Nike hasn’t made a history making brand campaign since 2018, as the Brand organization had to become a huge sales activation machine.

I believe everyone could benefit from a personal website. Its form encourages you to look inward, whereas every social platform on the internet encourages you to look outward. A personal website has affordances which encourage you to create something that you couldn’t otherwise create anywhere else, like YouTube or Reddit or Facebook or Twitter or even Mastodon. Why? Because the context of those environments is outward looking. It’s not personal, but social. The medium shapes the message.

Additionally, a personal website and a social platform are two different environments: one I’ve cultivated, the other I’ve been granted.

Like dancing or singing, you don’t have to be skilled to do them. Personal websites should be the same. They’re for everyone. Like dancing and singing, their expression can be as varied as every individual human.

The idea of research as leisure activity has stayed with me because it seems to describe a kind of intellectual inquiry that comes from idiosyncratic passion and interest. It’s not about the formal credentials. It’s fundamentally about play. It seems to describe a life where it’s just fun to be reading, learning, writing, and collaborating on ideas.

Research as a leisure activity includes the qualities I described above: a desire to ask and answer questions, a commitment to evidence, an understanding of what already exists, an output, a certain degree of contemporary relevance, and a community. But it also involves the following qualities

Research as leisure activity is directed by passions and instincts. It’s fundamentally very personal: What are you interested in now? It’s fine, and maybe even better, if the topic isn’t explicitly intellectual or academic in nature. And if one topic leads you to another topic that seems totally unrelated, that’s something to get excited about—not fearful of. It’s a style of research that is well-suited for people okay with being dilettantes, who are comfortable with an idiosyncratic, non-comprehensive education in a particular domain.

Who is doing this kind of research as leisure activity? Artists, often. To return to the site that originally inspired this post—I’d say that the artist/designer/educator Laurel Schwulst uses Are.na to develop and refine particular themes, directions, topics of inquiry…some of which become artworks or essays or classes that she teaches.

People who read widely and attentively—and then publish the results of their reading—are also arguably performing research as a leisure activity. Maria Popova, who started writing a blog in 2006—now called The Marginalian—which collects her reading across literature, philosophy, psychology, the sciences. Her blog feels like leisurely research, to me, because it’s an accumulation of curious, semi-directed reading, which over time build up into a dense network of references and ideas—supported by previous reading, and enriched by her own commentary and links to similar ideas by other thinkers.

pretty much every writer, essayist, “cultural critic,” etc—especially someone who’s writing more as a vocation than a profession—has research as their leisure activity. What they do for pleasure (reading books, seeing films, listening to music) shades naturally and inevitably into what they want to write about, and the things they consume for leisure end up incorporated into some written work.

What’s also striking to me is that autodidacts often begin with some very tiny topic, and through researching that topic, they end up telescoping out into bigger-picture concerns. When research is your leisure activity, you’ll end up making connections between your existing interests and new ideas or topics. Everything gets pulled into the orbit of your intellectual curiosity. You can go deeper and deeper into a narrow topic, one that seems fascinatingly trivial and end up learning about the big topics: gender, culture, economics, nationalism, colonialism. It’s why fashion writers end up writing about the history of gender identity (through writing about masculine/feminine clothing) and cross-cultural exchange (through writing about cultural appropriation and styles borrowed from other times and places) and historical trade networks (through writing about where textiles come from).

Established publishers seeking relief from the whims of social-media platforms and a brutal advertising environment found in product recommendations steady growth and receptive audiences, especially as e-commerce became a more dominant mode of shopping. Today, these businesses are materially significant — in a 2023 survey, 41 percent of surveyed media companies said that e-commerce accounted for more than a fifth of their revenue, which few can afford to lose. It is a relatively new way in which publishers have become reacquainted — after social-media traffic disappeared and “pivots to video” completed their rotations — with queasy feelings of dependence on massive tech companies, from Facebook and Google to Amazon and, well, Google.

Time magazine announced a brand called Time Stamped, “a project to make perplexing choices less perplexing by supplying our readers with trusted reviews and common sense information,” with “a rigorous process for testing products, analyzing companies,” and making recommendations. In early 2024, the Associated Press announced its own recommendation site, AP Buyline, as an “initiative designed to simplify complex consumer-made decisions by providing its audience with reliable evaluations and straightforward insights,” based on “a thorough method of testing items, evaluating companies and suggesting choices.” Both sites currently recommend money-related products and services, including credit cards, debt-consolidation loans, and insurance policies, categories that can command very high commissions; the AP reportedly plans to expand to home products, beauty, and fashion this month.

Time Stamped and AP Buyline share strikingly similar designs, layouts, and sensibilities. Their content is broadly informative but timid about making strong judgments or comparisons — an AP Buyline article about “The Best Capital One Credit Cards for 2024” heartily recommends nine of them. The writer credited for the article can also be found on Time Stamped writing about Chase credit cards, banks, and rental-car insurance. On both sites, if you look for it, you’ll also find a similar disclaimer. For Time: The information presented here is created independently from the TIME editorial staff. For the AP: AP Buyline’s content is created independently of The Associated Press newsroom. By independently, both companies mean that their product-recommendation sites are operated by a company called Taboola.

Over the years, Taboola, which is best understood as an advertising company, became a major player in affiliate marketing, too, through its acquisition of Skimlinks, a popular service for adding affiliate tags to content. In 2023, it started pitching a product called Taboola Turnkey Commerce, which claims to offer the benefits of starting a product-recommendation sub-brand minus the hassle of actually building an operation.

As her site has disappeared from view on Google, Navarro has been keeping an eye on popular search terms to see what’s showing up in its place. Legacy publishers seem to be part of Google’s plan, but a recent emphasis on what the company calls “perspectives” could also be in play. Reddit content is getting high placement as it contains a lot of conversations about products from actual customers and users. As its visibility in Google has increased, though, so has the prevalence of search-adjacent Reddit spam. Since the update has started rolling out, Navarro says, she has “seen a lot of generic review sites” getting ranked with credible-sounding names, .org domains, and content ripped straight from Amazon reviews.

“You can search all day and learn nothing,” she says. “It’s like trying to find information inside of Walmart.”

For now, Navarro is unimpressed with these AI experiments. “It’s just shut-up-and-buy,” she says — if you’re doing this search in the first place, you’re probably looking for a bit more information. In its emphasis on aggregation, its reliance on outside sources of authority, and its preference for positive comparison and recommendation over criticism, it also feels familiar: “Google is the affiliate site now.”

My biggest benefit from writing my own tool set is that I can build the tools that exactly conform to my workflows, rather than constructing my workflows around the tools available to me. This means the tools can truly be an extension of the way my brain thinks and organizes information about the world around me.

I think it’s easy to underestimate the extent to which our tools can constrain our thinking, if the way they work goes against the way we work. Conversely, great tools that parallel our minds can multiply our creativity and productivity, by removing the invisible friction of translating between our mental models and the models around which the tools are built.

I don’t think everyone needs to go out and build their own productivity tools from the ground-up. But I do think that it’s important to think of the tools you use to organize your life as extensions of your mind and yourself, rather than trivial utilities to fill the gaps in your life.

In many places, the experience of taking transit is one of being “processed” or fed through a giant industrial machine. For those cities that manage to make travelling through them joyful and exciting, there’s something special that goes beyond transportation — a sense of care and functioning that even the fastest, most frequent train can’t replace.

Stations in Japan are rarely very fancy, but they feel chaotic in a good way. In New York City, the chaos of the subway is downstream of the rats, litter, mysterious liquids dripping onto the platforms, and worn concrete and steel. Japanese train and subway stations, while they often feel very old, are almost all well-lit, and filled with clearly modern touches, from bright tactile wayfinding, to the glossy plastic of newly-installed platform gates that let you get close, but not too close to the trains.

Much like in London the announcements on trains in Japan are pleasant and sound happy, but even better – transit systems are often filled with musical tunes, announcing arriving trains, or the current station. Instead of just the sound of waiting passengers and wheels sliding across ribbons of steel you actually have gentle tunes.

New real-time syncing libraries like Partykit (and my inspired creation playhtml) are making it incredibly easy to make websites multiplayer, which many games incorporate as the default. This prediction is wise in a lot of ways in terms of interaction, narrative, tutorial, and multiplayer design, and more and more people desire a liveness and tactility in websites that we take for granted in video games.

Websites are the future of video games. They are the “end game” of video games. They are spaces where the end players (the website visitors) have the agency to freely interact with others, and not towards any predetermined object, but purely for themselves, discovering who they are in each new environment and finding new ways of relating to one another.

Tokimeki Memorial gives the impression where your agency comes into conflict with several others’, each with their own desires and personalities. At the end of this season, he concludes that more video games should ditch combat mechanics and instead focus on how your choice of actions question and ultimately shape who you are and what you care about.

As I watch Tim talk about all this, I think about how websites feel like multiplayer video games, all of which are part of the broader “internet” universe. One in which the “creatures” are the cursors of other, real people. And where we can’t fight each other at all, only talk to one another.

Somewhere in the push to make the internet the infrastructure of a global capitalist economy, we lost this perspective on what the internet is. If I asked people to define what websites are to them, they might talk about the capabilities they provide: “the world’s information at your fingertips,” “AI that does whatever you ask of it,” “a platform for selling products.” Or as design artifacts: they provide the basis of interactive, creative pieces of art, media, and writing. But if we distill a website down to its base components, it is a space that allows people to talk to each other. In the era when the internet was new and before we had predetermined what it was “for,” everyday internet pioneers found ways to talk to one another by making websites for each other. The conversations spanned webs of personal websites, revealing intimate detail in exchange for intimate detail. They bartered histories for kinship, stories for solidarity, identities for community.

The websites of our modern-day internet experience reflect quite a different perspective on what websites should be “for.” Websites are often the expression of a corporate unit, optimized for flow, retention, or the latest trendy design aesthetic. We focus on animation design and gradient layering rather than the interactions that govern how we relate to one another.

How do we make websites feel more like embodied objects? What does a website that can become well-worn or passed down feel like? How does a website become a living gathering space, one that evolves with the activity of its participants? How can a website enable showing care to each other? How can it facilitate solidarity between people?

As video games have shifted towards hyper-optimization, the internet has gone a similar direction. Friction has been systematically eliminated and sophisticated automated experimentation infrastructure enables optimization of key metrics at a microscopic level of detail. In return, we’ve come to view websites and the broader internet more and more as a purely utilitarian medium. Even social media, which at some point was positioned as something for self-expression and community-making has become almost entirely a space for influence climbing.

We need more websites that gently guide us to trust our own choices and intuitions, that chide us when we try to do it all and work ourselves to the bone, that nudge us to find beauty in unexpected places, to find the poetry in the lazy.

if you just think about the business model of the internet as — there’s a box that you can upload some content into, and then there’s an algorithm between you and an audience, and some audience will find the stuff you put in the box, and then you put an infinity amount of stuff into the box, all of that breaks.

more and more of the stuff that you consume is designed around pushing you towards a transaction. That’s weird. I think there’s a vast amount of white space in the culture for things that are not directly transactable.

We constantly ask huge amounts of the population to do things that are very rote. Keep inputting this data on forms, keep filling out this tax form. Some lawyers arguing for the Supreme Court, a lot of them just write up various contracts. And that’s a good job in the sense that it pays well, it’s inside work, but it doesn’t ask you to be that full of a human being.

I think a lot of organizations are not set up for a lot of people to use judgment and discernment. They treat a lot of people like machines, and they don’t want them doing things that are complicated and step out of line and poke at the assumptions in the Excel doc. They want the Excel doc ported over without any mistakes.

I think a lot of organizations are not set up for a lot of people to use judgment and discernment. They treat a lot of people like machines, and they don’t want them doing things that are complicated and step out of line and poke at the assumptions in the Excel doc.

I distinctly remember life before computers. It’s an experience that I had quite viscerally. And that shapes my view of these tools. It shapes my view of these companies. Well, there’s a huge generation now that only grew up in this way. There’s a teenage generation right now that is only growing up in this way. And I think their natural inclination is to say, well, this sucks. I want my own thing. I want my own system of consuming information. I want my own brands and institutions.And I don’t think that these big platforms are ready for that moment. I think that they think they can constantly be information monopolies while they are fending off A.I.-generated content from their own A.I. systems. So somewhere in there all of this stuff does break. And the optimism that you are sensing from me is, well, hopefully we build some stuff that does not have these huge dependencies on platform companies that have no interest at the end of the line except a transaction.

these models in their most reductive essence are just statistical representations of the past. They are not great at new ideas.And I think that the power of human beings sort of having new ideas all the time, that’s the thing that the platforms won’t be able to find. That’s why the platforms feel old. Social platforms like enter a decay state where everyone’s making the same thing all the time. It’s because we’ve optimized for the distribution, and people get bored and that boredom actually drives much more of the culture than anyone will give that credit to, especially an A.I. developer who can only look backwards.

the idea is, in my mind at least, that those people who curate the internet, who have a point of view, who have a beginning and middle, and an end to the story they’re trying to tell all the time about the culture we’re in or the politics we’re in or whatever. They will actually become the centers of attention and you cannot replace that with A.I. You cannot replace that curatorial function or that guiding function that we’ve always looked to other individuals to do.

I think as the flood of A.I. comes to our distribution networks, the value of having a powerful individual who curates things for people, combined with a powerful institution who protects their integrity actually will go up. I don’t think that’s going to go down.

Cities are commonly mapped and surveilled like the internet, said to be made up of “networks” and clusters of “users.”

A City Is Not a Tree can provide us with some answers. As Alexander argued almost 60 years ago, our minds are inclined to categorize the world as a tree, but an organic society and city actually resembles a semilattice. And just like with a city, organizing the internet like a tree stifles it completely.

The internet hasn’t become a tree, but there are certainly those who would like it to resemble one. Both leading tech platforms and governments believe themselves to be capable of containing information and separating its parts. The process started in earnest after the Arab Spring (2010-2012), when it became clear that online activity could produce shocks with real-world consequences. A growing pessimism about technology in the hands of the public developed at the top, as the interests of both “public safety” and profit converged to more deliberately plan the internet and mediate its branches. Simply put, complex systems are easier to surveil when information is neatly siloed into branches. It also simplifies data collection for advertisers.

Overlap on the internet is made possible through search and indexing which has, in almost all cases, badly declined.28 Google, as the leading indexer, has been the prime target of enshittification despite its market dominance increasing.29 Additionally, most platforms are walled gardens that are not easily searchable, their content only being found because it was reposted in another walled garden. Platforms have an interest in making sure users stay in their domain as much as possible. This makes overlap especially difficult by design, and so much of the internet now exists as islands on the periphery as a result. Effectively, that which would make a semilattice of the internet dynamic and alive is being dismantled.

Like a city, the internet is a receptacle for life, and how it organizes itself has consequences for the psychological well-being of its users.