This Is How To Change Someone’s Mind: 6 Secrets From Research - Barking Up The Wrong Tree
The world is so polarized these days that civil conversation seems impossible. Here's what research says can help you change someone's mind...
Methodology
Zig, Then Zag: When To Use Design Thinking Vs. the Lean Startup Approach | ideo.com
A primer: when to use one, the other, or both