Providing victims of crime with information on police response activity: the challenges faced by the police non-emergency call-handler
Article - Stafford, A. Police Journal. Vol. 91 no. 4, 2018, p.297-315.
Call Handling
What matters to the public when they call the police? insights from a call centre
Article - Stafford, A. Policing & Society. Vol. 26 no. 4, 2016, p.375-392.
Examining the forensic quality of police call-centre interviews
Article - Leeney, D.G. and Mueller-Johnson, K. Psychology, Crime & Law. Vol. 18 no. 7, 2012, p.669-688.
Examining the link between the forensic quality and customer service quality of police call centre interviews
Article - Leeney, D.G. and Mueller-Johnson, K. International Journal of Police Science & Management. Vol. 12 no. 1, 2010, p.69-80.
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