This report is published in the context of AI Watch, the European Commission knowledge service to monitor the development, uptake and impact of Artificial Intelligence (AI) for Europe, launched in December 2018 as part of the Coordinated Plan on the Development and Use of AI Made in Europe. The report presents the results of the mapping of the use of AI in support of public services in the EU. The analysis serves to contribute landscaping the current state of the art in the field, and provide a preliminary overview of Member States efforts to integrate AI in their government operations and ...