A good apology can get you a second chance with a key customer. Learn the elements, both required and optional, in any good business apology.

Software Innovation and Business Models

What are the major management behaviors that can help build trust? Management books often cover the importance of trust, but abstractly. There’s precious little writing about the nuts and bolts, the day-to-day tasks of trust-building. That’s the gap I’d like to try to fill with this article.

If you can't do nothing, then don't expect to be able to do something.

How should we value our work in a fair exchange?

Product teams benefit from knowing their users’ needs and how they respond to product updates as they build out the roadmap of a product. This article covers Voice of Customer programs and is aimed at those who work on a product team as well as executives who are looking for how to better inform your products using insight from users.

You start a new project. The pitch outlines the problem and boundaries of the solution. There's an appetite, like three weeks, that captures how much time it's worth investing. It's time to jump in. You add some to-dos. Have a kickoff call. Mock up a few approaches, throw together a dead simple UI, or spike a potential data model. All ...

Sitting alongside the neurons in your enteric nervous system are underappreciated glial cells, which play key roles in digestion and disease that scientists are only just starting to understand.

The CEO is the person ultimately responsible for the success of a company. Their job is to develop strategy and deploy the resources to deliver on it.

It used to be that the best city for techies was clearly the Bay Area. Now, I think the best city is a bit further north.

The OpenAI drama has left a hole in the company’s upper echelons. Its remaining leaders now face a daunting task that every founder must reckon with: recruiting exceptional senior talent.

An addendum to a personal API

We combed The Review archives for a special compilation of the 100 very best advice published on our digital pages over the last 10 years from folks like Stewart Butterfield, Claire Hughes Johnson and Alexis Ohanian.

The Builders' Library gathers the expertise of Amazon's most experience builders in one place. One article that really got me thinking was Colm MacCárthaigh's "Reliability, constant work, and a good cup of coffee" which is about an anti-fragility pattern that he developed for building simple, more robust, and cost-effective systems.

And shouldn’t that be the case for starting anything?

Watching Novak Djokovic play tennis is a pure delight, but I love listening to him talk about tennis even more. He’s the GOAT – a perfectly tuned machine with a deeply intrinsic sophist…

How to make your tech resume attractive to employers and recruiters if you don't have a lot of professional experience? Strengthening experience descriptions is one of the ways you can achieve this goal. Along with the team at CV Compiler, an ML-powered app for resume improvement, we've run through dozens of junior developer resumes to […]

Based on data from over 30,000 developer resumes analyzed by CV Compiler, here are ways to upgrade that should lead to getting more job interviews.

This passage here from John Gruber’s review of some new macs struck me in particular: Web browser rendering is surprisingly resource-intensive — partially because modern HTML, CSS, and Javascript are remarkably complex, and partially because most web developers are remarkably untalented and careless programmers

Are you dealing with underestimation in agile development? In this post, Smart Guess shares valuable insights to help teams a

Being a web designer for 25+ years is hard to fathom. So much has changed, and achieving longevity in web design is really not easy.

Based on hundreds of interviews for Big Tech companies and startups

Introduction After struggling a lot with my mental health (anxiety, depressive condition) for several years, I was diagnosed with Attention-Deficit/Hyperactivity Disorder, commonly known as ADHD, at the age of 44. This diagnosis shocked me a lot: I wasn’t a wild child, in fact, I was even a good pupil. With the help of my therapist, […]

Chose life over balance to own your future.

Architects can save you tons of time, and prevent crucial mistakes from happening. They are very experienced software engineers, who have seen it all. * This applies to any cross-team Senior+ engineers you have. They can be called Architects/Staff/Principal engineers - in each organization it’s different.