User research

This is a lightly-edited transcript of a talk I gave at UX Brighton 2018 . The theme of the conference was Advancing Research. I'm going to talk to you today about research heresies - three ways to think about user research to overcome unhelpful beliefs that get in the way of doing a great j

User research can be done at any point in the design cycle. This list of methods and activities can help you decide which to use when.

Let's champion the remarkable role of charities and volunteers

Let's champion the remarkable role of charities and volunteers

Some features in Google Analytics are useful for making content design decisions. But others should be treated with caution.

Use Google Analytics 4 (GA4) to find out which pages are prompting users to ask for help.

How to add a Welsh language toggle to your prototypes so you can better test with Welsh users.

Research with people who cannot or will not use digital services: who to include, how to do it, digital inclusion scale, assisted digital personas.

The importance of user research in service design and how it helps you understand and build for user needs.

In our second blog on Universal Credit for Services Week 2021, Jo Schofield talks us through a simple change which helped to make the service easier to understand for our users.