Product: Failures in Product Team

How Google learns from mistakes with Blameless Post Mortems: when something goes wrong, the team does an in-depth analysis with an emphasis on process over people.

We take a look at Etsy's blameless postmortems, both in terms of philosophy, process and practical measures/guidance to avoid blame and better prepare for the next outage. Because failures are inevitable in complex socio-technical systems, it’s the failure handling and resolution that can be improved by learning from postmortems.

On blamelessness and applying it to yourself, too.

I often wonder if I should have been fired for it