And once you have “trust,” can you lead? Are brands morally obligated to change the world for the better?

“Brand that I can trust” has been an attribute that brands have measured for a long time. Looking back, a decade ago, it was hardly a differentiator. Since trust is built over time and can be broken overnight, it is a very fragile attribute for a brand. For the brands born in the last decade, it is the single most powerful long-term competitive advantage they can build and are building by putting social purpose in their core DNA.