Sending Unarmed Responders Instead of Police: What We’ve Learned
There are more than 100 response teams nationwide, but experts say more research on their impact is needed.
In the four years since George Floyd’s murder, many sweeping attempts to reform policing have faltered. But one proposal that has taken hold across the country, and continues to spread, is launching alternative first response units that send unarmed civilians, instead of armed officers, to some emergencies.
In Dayton, Ohio, trained mediators are dispatched to neighbor disputes and trespassing calls. In Los Angeles, outreach workers who have lived through homelessness, incarceration or addiction respond to 911 calls concerning people living on the street. In Anchorage, Alaska, trained clinicians and paramedics are showing up to mental health crises.
“The reason why the police response is so harmful may not be because there’s an excessive force incident — it’s because you’re not getting effective treatment,” said Michael Perloff, interim legal director for the ACLU of D.C. and one of the lawyers on the case. “If you called the EMTs for your broken leg and they sent someone who didn’t know how to set a broken bone, that’s denying you effective care. People with mental health crises, that’s their experience with emergency response services.”
There have been no known major injuries of any community responder on the job so far, according to experts. And data suggests unarmed responders rarely need to call in police. In Eugene, Oregon, which has operated the Crisis Assistance Helping Out On The Streets (known locally as CAHOOTS) response team since 1989, roughly 1% of their calls end up requiring police backup, according to the organization. Albuquerque responders have asked for police in 1% of calls, as of January. In Denver, the Support Team Assisted Response (STAR) had never called for police backup due to a safety issue as of July 2022, the most recent data available. In Durham, members of the Holistic Empathetic Assistance Response Team (HEART) reported feeling safe on 99% of calls.
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