Futures & Foresight

Over the next decade, next-generation capabilities could transform claims management. Insurance carriers should focus on four areas to unlock value.

The industry is on the verge of a seismic, tech-driven shift. A focus on four areas can position carriers to embrace this change.

To build deeper relationships with customers throughout the entire customer journey from application to cross-selling, insurers must build engaging, personalized journeys at every step of the way.

As automation changes the world of work, governments, businesses, and members of the workforce can take action and adapt.