From an early age our parents remind us to say “thank you”. But what is the impact of these words? Are employees more productive if thanked for their hard work? Does thanking people for charitable...
Our blog articles feature the latest ideas and thinking from our Action and Research Centre and Fellowship staff and guest bloggers. You are welcome to contribute and comment.
Of course, our organisations are filled with rituals, though they can easily serve to split us apart from ourselves rather than connecting us up with one another and with our more courageous, contr…
How do your perceptions about the past affect the way you behave in the future? If you're like most people, you carry around a story. Whether it's a st...
Your Employee Recognition Message – Keep It Simple
Exactly twenty years ago I got into the field of educating people on how to get recognition right in the workplace. My reasoning was no one was showing leaders, managers and everyday employees how to...
5 Ways Leaders Can Make Their Messaging Meaningful
"People may not remember exactly what you did, or what you said, but they will always remember how you made them feel." - Maya Angelou More than one CEO has said, "Leadership is 90 percent...
The Elon Musk Leadership Model: 3 Key Steps To Building Radical Brand Evangelism - SIMON MAINWARINGSIMON MAINWARING
Reading Time: 4 minutesLast week, Elon Musk unveiled the much-anticipated Tesla Model 3, which is set for release in 2017 at a starting price of $35,000. Much has been written about the car itself...
There are over seven billion of us on this planet, over two billion online, and the noise is unbearable most days. Look at this, click on that, check my offer, attend this event, go to that store,
Designing and starting up a customer-experience transformation
To successfully initiate a broad improvement program, decide on a structure, select the sequence that’s right for your type of company, and don’t forget to recruit change agents.
Work that Matters Starts with Matters that Work - Switch & Shift
To most of us, the phrase Work that Matters implies job satisfaction. The outcome is reduced stress, lower turnover and higher productivity – in business, a ‘win-win’ for employees, customers and...
The art and science of well-being at work | McKinsey & Company
Leaders of high-intensity, high-performing organizations are beginning to recognize the important effects of mindfulness, exercise, and sleep on the body--and the brain.
Millennials: Burden, blessing, or both? | McKinsey & Company
Companies often complain about the unrealistic expectations of millennial workers, but heeding their call to action can improve the work environment for everyone.
The purpose of an event is to shift the social norms of the group in one of two ways, by highlighting what’s possible or what to do. The audience leaves with new inspiration or a better idea of how to...