Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer journey. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, […]

Step-by-step Customer Journey Map tutorial that covers everything you need to know about journey mapping. Learn it fast. Try it free!

How do you know what your really customers want? Sales, quality products and services, good customer service–sure. But what happens when you think you’re offering your customers the moon (and more) but they still shop with your competitors? The best way to figure out what you’re lacking is to go through a transformation (or makeover […]

Free customer journey mapping pdf templates of all stripes and colors with helpful links, hints, and examples available for download

Learn how to create an accurate Customer Journey that will help you understand customers' needs, behavior, research, decision making process, and buying criteria.

Customer journey mapping is a widely used and impactful technique that can help you make a better product, marketing, UX, and merchandising decisions.

Create a customer journey canvas online with our free tool and share it with your team

Customer journey mapping is a powerful tool for understanding customer experience and visualizing the customer journey. With Lucidchart, you can create a customer journey map for free. Map out what communications customers are receiving and what actions you would like the customer to take.

Using customer journey mapping to map your campaigns can not only turn out to be a huge timesaver, but a well of insights, too. In this article, Yuri Vedenin shares his experience with CJM and how UXPressia was able to achieve a 40% open rate in their email campaign.

An introduction to customer journey mapping, with a particular focus on b2b customer journey mapping. See examples of the different types of customer journey map, particularly those used in a b2b setting and learn how to embark on a journey mapping project.

A customer journey map is a diagram of all the places customers come into contact with your brand, online or off. Each of these touchpoints influences the customer, and by analyzing customer behavior, feelings and motivations around each touchpoint, you can begin to identify opportunities to establi

Customer Journey Definition - Do you know what has changed in the lives of people and what their new needs and requirements are?