Supporting and enhancing the undergraduate and postgraduate student experience throughout the student lifecycle is a critical activity in higher education not only to aid retention and progression but in a highly competitive higher education (HE) market, the quality of the student experience is pivotal in HE institution’s attracting students. In recent years, research and initiatives have tended to focus on the first-year student experience (i.e. those entering year one of a course with subsequent years being neglected), or learning and teaching, and assessment and feedback. However, although the first year is crucial in helping to embed students into their studies, it is essential to support students in a joined-up approach across academic and non-academic spheres in, through and out of the study journey to aid student engagement, wellbeing, progression, attainment and success. This seminar looked at the key transitions in the study journey and focused on and suggested ways that institutions can create excellence in their delivery of a high-quality student experience from raising aspirations to entry preparation and throughout each level of study. Participants who attended this seminar: Examined the student lifecycle, identified key transition points and their associated challenges Explored possibilities for enhancing student engagement and better preparing students at each stage from first year induction to ‘outduction’ Were introduced to and explored the ‘Student Experience Transitions Model’ that interlinks the key activities of academic, welfare and support. The model provides a framework for colleagues to organise and map out the various types of support required for different students at particular times throughout their journey at university or college; Shared practice with colleagues from other institutions and make connections for collaborative projects Had a facilitated discussion on how student engagement might be best enhanced at different stages from Pre-entry to Post-graduation.

"“Student Engagement” is a term that is bandied around these days but what does it really mean and why does it matter? Is it all about students or is there a role for staff as well? What are the benefits of student engagement at a course, department, school, faculty and institutional level? How is CIT developing its understanding of Student Engagement in partnership with students and staff? This workshop was designed to give answers to these questions and to provide an insight into what CIT has been and is doing in this space. AnSEO – The Student Engagement Office, part of the Office of the Registrar and Vice President for Academic Affairs, was formed to work with academic faculty, school and department staff and student services to improve student engagement, progression and successful graduation. Their work is informed by desk research on national and international models of best practice, expert input and advice and student and staff feedback. They explore current issues, develop proactive and collaborative strategies appropriate to need and facilitate their implementation. This session aimed to: Introduce the AnSEO Team – who they are and what they do? Provide an insight from those who deliver and support a number of AnSEO’s programmes about how AnSEO can help staff and their students on the road to success, such as: The Good Start & Just Ask! programmes Academic Success Coaching and Profiling – providing 1-2-1/group coaching and class visits to help all students achieve their academic potential Sparq (Students as Partners in Quality) - facilitated, purposeful conversations between students and staff giving insights into improving the college experience together Academic Learning Centre – free, easily accessible extra support for students in a range of modules Provide an opportunity to discuss other potential opportunities for AnSEO to work more closely together with staff for the benefit of students and each other"