"Ops Scorecard is a tool for auditing, tracking, and analyzing an organization's IT service management capabilities and performance.
Ops Scorecard is about objectively assessing an organization's current service management capabilities, reinforcing ongoing best practices, and measuring improvement over time.
The first goal of Ops Scorecard is to provide the immediate feedback that your engineering and operations teams need to both reinforce IT service management best practices and push them towards continuous improvement. The second goal of Ops Scorecard is to provide your organization's upper management with a clear picture of your IT service management improvement efforts (and help them measure their return on investment).
If you are familiar with concepts like ITIL or Visible Ops, you should feel right at home with Scorecard. If not, Ops Scorecard should still make sense based on your practical service management experience. In any design decisions, we've tried to error on the side of making things as simple and straightforward as possible. "
