This dataset has helped us to codify three simple-to-execute, high-return practices that teams can adopt to reboot their mindset, ignite energy, and boost performance.

1) Leaders don’t have to have all the right answers. 2) Good leaders are willing to be curious by asking others for their insights and ideas. 3) Leaders who ask questions model a learning culture.

When someone is told to stop whining, they are effectively being told to ignore their individual values. As a result, they may emotionally disengage, withholding potentially useful perspectives and insights which might be mined to improve service quantity, quality or responsiveness.

It's not easy for leaders to acknowledge they've made a mistake. It's even harder for them to admit they are wrong. That's why many leaders adopt a "never apologize" mindset—they stick to their guns rather than admit they were wrong and cut their losses.

“You can learn more from speaking to someone in 15 minutes than spending your life doing something. I learned a lot about what to do and what not to do by watching other people,” he said.

And today, we’re excited to share our list of nominees for Summer 2021. Neither our staff nor our curators have read each and every title below, but we believe that the two best nonfiction books of the season are among them. So if you’re looking for summer reading, the nominees are…

As organizations grow, they progress through somewhat predictable patterns of culture change. This happens because culture is an expression of how a group of people works together to solve collective problems...

However, the real issue is not successfully transforming your organization on a one-time basis — it’s writing the ability to adapt and transform into the company’s DNA. It’s developing a mechanism or reflex for dealing with whatever crisis comes along, be it financial, technological, environmental, or health related.