What the iBuying algorithm failed Zillow and what it tells us about the love affair between AI and business

Just because a business process can be automated, doesnҴ necessarily mean it should be automated. And maybe נjust maybe נthere are components of business that are not better served with AI algorithms doing the job. Thatҳ a key takeaway after Zillow Group made the unexpected decision on Tuesday to shutter its home buying business נa painful move that will result in 2,000 employees losing their jobs, a $304 million third quarter write-down, a spiraling stock price (shares are down 18% today), and egg on the face of co-founder and CEO Rich Barton. Zillowҳ move also represents aŠRead More