Leadership

How saying “Let me know if you need anything” broke my team’s trust

The Zoomer Tech Working Class Is Disengaged and Enraged. Here’s The Real Reason Why.

Modern project planning that actually works

How UX teams can benefit from 50 years of aviation safety insights.

Crafting Strategies that merge empathy, data, and bold provocation

Measuring design outcomes is a vital exercise that every product team should practice. I’m starting a series of posts about measuring…

In a bold move to restore profitability, Bayer CEO Bill Anderson cut out most of the company’s management roles last year. Here's what happened next.

Some people operate on the theory that they didn’t mean any harm and people should just quit being so sensitive. But instead of asking…

Start strong by avoiding these common habits

There are so many things that you SHOULD do as a manger, that sometimes it feels like it might be easier to enumerate the things that you…

Knowing when to hold back makes you a better product manager — and builds a stronger team.

I predicted it in the midst of the pandemic, in June 2021, and now it’s coming to pass: the realization that videoconferencing was the key to in-house communication — as well as with freelancers and…

Also: 16 strange but beautiful paradoxes

My answers to challenging opinions from Reddit

Organizations are starting to merge user experience and customer experience into a single function, setting the foundation for a journey-centric-experience practice.

Finding fulfilment in your work comes when you move into your Zone of Genius and don't get trapped in the Zone of Excellence

Learn how to present yourself as a strategic leader in a job interview. Ask insightful questions and highlight your leadership potential to impress hiring managers.

Interview with Madhavi Jagdish about her career path from leading a team to leading with craft

Companies are finally listening to designers, writes Google Ventures' Kate Aronowitz. Here's what designers need to do now.

Some tools allow us to move pixels and some affect the bigger picture.

One of the most rewarding things with having a newsletter is getting insight into your subscribers every day lives. People will reply to…

A series about hands-on career paths in the design industry.

Dive into the real struggles of management and how to overcome them.

Three ways to grow your influence at work.

How to choose the right career path for you.

Gen Z are truly mould-breakers when it comes to attitudes towards work and employers need to better understand how to develop their talents.

If you want to become a better leader, start practicing these skills.

If you’re a product designer, at some point, you must’ve been part of projects involving multiple teams, only to find that miscommunication…

A Head of Design messaged me on LinkedIn after seeing one of my posts. We’d never spoken before, but she asked if we could chat, so we set…

Design spent years trying to get a seat at the leadership table. But in too many cases, the inability to drive real impact is resulting in…