The problem of clueless critics, inflated egos, and AI panic

A big leadership misstep — the epic post-it note collaboration fail

Unlocking the Power of Transparency and Communication: How a Simple Document Can Transform Leadership and Team Collaboration

According to our recent survey, here are the five key factors impacting the happiness of designers and developers at work—and how to optimize them.

Recently, a head of design shared with me how their UX metrics work was being taken up by their product management partners, to be placed on their dashboards. She shared how this upset her team, and, in digging into it with her, I realized it was because they'd defined themselves

The Ultimate Toolkit to supercharge your leadership!

Average players want to be left alone. Good players want to be coached. Great players want to be told the truth.

The reasons are obvious, yet troublesome for most companies

Who do you call to break you out of a 3rd world jail cell?

ESPECIALLY if you hate politics

I was scrolling through LinkedIn and came across this amazing post. It really did indeed pique my interest, and I thought I could share it…

A deep dive into value, its layers, and how understanding can empower design and product teams.

How saying “Let me know if you need anything” broke my team’s trust

The Zoomer Tech Working Class Is Disengaged and Enraged. Here’s The Real Reason Why.

Modern project planning that actually works

How UX teams can benefit from 50 years of aviation safety insights.

Crafting Strategies that merge empathy, data, and bold provocation

Measuring design outcomes is a vital exercise that every product team should practice. I’m starting a series of posts about measuring…

In a bold move to restore profitability, Bayer CEO Bill Anderson cut out most of the company’s management roles last year. Here's what happened next.

Some people operate on the theory that they didn’t mean any harm and people should just quit being so sensitive. But instead of asking…

Start strong by avoiding these common habits

There are so many things that you SHOULD do as a manger, that sometimes it feels like it might be easier to enumerate the things that you…

Knowing when to hold back makes you a better product manager — and builds a stronger team.

I predicted it in the midst of the pandemic, in June 2021, and now it’s coming to pass: the realization that videoconferencing was the key to in-house communication — as well as with freelancers and…

Also: 16 strange but beautiful paradoxes

My answers to challenging opinions from Reddit

Organizations are starting to merge user experience and customer experience into a single function, setting the foundation for a journey-centric-experience practice.

Finding fulfilment in your work comes when you move into your Zone of Genius and don't get trapped in the Zone of Excellence

Learn how to present yourself as a strategic leader in a job interview. Ask insightful questions and highlight your leadership potential to impress hiring managers.

Interview with Madhavi Jagdish about her career path from leading a team to leading with craft