A pioneering guide that addresses the critical need to foster kindness and wellbeing within library workplaces and promoting a more supportive and understanding working environment. Through research, case studies, and actionable advice, the author offers solutions to everyday workplace challenges, emphasising empathy, support, and collaboration. Coverage includes: practicalities of kindness in the workplace, crafting a culture of kindness, kind use of data for wellbeing. This book explores the practical implementation of policies that support a kind and healthy work environment. Readers will learn how to create strategies that foster collaboration, open communication, and mutual respect among staff and patrons. Includes bibliographical references (pages [345]-356) and index.

How you communicate about your policies can be just as important as what those policies are.