A pioneering guide that addresses the critical need to foster kindness and wellbeing within library workplaces and promoting a more supportive and understanding working environment. Through research, case studies, and actionable advice, the author offers solutions to everyday workplace challenges, emphasising empathy, support, and collaboration. Coverage includes: practicalities of kindness in the workplace, crafting a culture of kindness, kind use of data for wellbeing. This book explores the practical implementation of policies that support a kind and healthy work environment. Readers will learn how to create strategies that foster collaboration, open communication, and mutual respect among staff and patrons. Includes bibliographical references (pages [345]-356) and index.

Six strategies for mobilizing, engaging, and connecting with others.

How you communicate about your policies can be just as important as what those policies are.

"LinkedIn's most popular DEIJ expert offers compassionate and practical advice for stressed leaders under pressure from staff, customers, and partners to avoid diversity screw-ups. Centering the marginalized is the future of your business. You have what it takes to navigate beyond murky waters of purity and disposability"--

"Most of us have been educated from birth to compete, judge, demand, and diagnose--to think and communicate in terms of what is 'right' and 'wrong' with people. At best, communicating and thinking this way can create misunderstanding and frustration. At its worst, it can lead to anger, depression, and even emotional or physical violence. [This book] uses stories, role-plays, and real-world examples to introduce the Nonviolent Communication (NVC) process. Far more than simple techniques, you'll learn to transform the thinking, language, and moralistic judgments that prevent the quality of relationships you've always wanted. Start to more easily resolve conflicts, get what you want without demands, hear the needs of others, strengthen your personal and professional relationships, and live your fullest potential. With Nonviolent Communication, you'll learn to: significantly improve your relationships with family, friends, and co-workers; stay peaceful in the face of judgment, criticism, and anger; speak, think, and listen in ways that inspire compassion and understanding; break patterns of thinking that lead to stress, depression, guilt, and shame; discover common ground with anyone, anytime, anywhere."--Book cover.