Want To Create A Great Product? First, Forget "User Friendliness"
User-friendliness is the inevitable result of a smart design approach, not the starting point. Here are three criteria to help you develop a useful design brief that will ultimately yield a great product.
16 Pixels: For Body Copy. Anything Less Is A Costly Mistake
Please note that this article used to have [another layout](http://web.archive.org/web/20130104231015/https://www.smashingmagazine.com/2011/10/07/16-pixels-body-copy-anything-less-costly-mistake) that got lost in space during the migration of content to new servers.