<img src="http://blogs.salon.com/0002007/images/socialfluency.jpg" title="" alt="social fluency" />

Change has to start with an identified need, not with a good idea. Generally, we only change when we must. Listen for needs.

Change, like great research, begins with asking important questions, and provoking respondents to self-change instead of trying to persuade or impose it.

Experiment. The best, profound changes come from masses of iterative learning and exploration of possibilities.

<p><font face="VERDANA">Some of the key questions revolve around how culture is, or is not, experienced online: </font></p><p></p><ul> <font face="VERDANA"><li>Is it easier to work across cultures free from visuals cues, which tap into our prejudices? </li><li>Is it harder without visual cues so that we miss sensitive cultural cues? </li><li>Just how do we maximise the diversity and respect for cultures while tutoring online? </li></font></ul>