Now how do you make this open source and still pay the bills. One way would be to make the training content truly open like MIT. To recover costs, the manufacture or the training provider could charge for certification exam, access to mentors, discussion groups, and access the training equipment. So if certification credentials are import to the customer, then this model works.

or example, I have already explained how the customer can build dynamic content around their features, but a customer could also using Wiki-like features, go in and upload their system schematics, photos, maps, or IP addresses and then have the content repository publish a unique document for the requestor. The automotive industry is already moving in this direction creating unique user manuals for each customer based on the features selected at the time of purchase.

<p>When you hold a meeting over chat, develop an idea on a wiki, discuss solutions to problems on a discussion board, or collectively edit a document, you leave little traces of the process everywhere. There are transcripts, different versions of documents, and there is an actual record of who made what comment and contributed what material.</p> <p>In a f2f meeting, we rely on a person to take notes. We all know that Meeting Minutes are nothing more then a list of decisions and action items. Meeting minutes do not reflect the decision process, the tension a topic may have induced, or the crazy idea that got thrown on the table and very quickly was swept under the rug. Meeting minutes are the sanitized version of what really happened. Sometimes, they are so sanitized as to be completely useless to those who were not in attendance.</p> <p>Conducting committee work on the web can be dirty, it can be chaotic, and, in most instances, it is open for all the world to see. Moving committee work to the web is the picture of <a href="http://en.wikipedia.org/wiki/Radical_transparency">radical transparency</a> and that scares people. Big organizations hate admitting failure and process can look like failure.</p> <p>We have to get over the idea that conducting our work in the open is bad. We have to get over the idea that f2f meetings are the most productive way to work. They are not. They never will be. Get over it already.</p>