<li>online learning communities are grown, not built </li> <li>online learning communities need leaders </li> <li>personal narrative is vital to online learning communities.</li>

<p>He gives a set of mantras for teacher/leaders in any online community:</p> <ul> <li>all you need is love </li> <li>control the environment, not the group </li> <li>lead by example </li> <li>let lurkers lurk </li> <li>short leading questions get conversations going </li> <li>be personally congratulatory and inquisitive </li> <li>route information in all directions </li> <li>care about the people in the community; this cannot be faked </li> <li>understand consensus and how to build it, and sense when it's been built and just not recognised, and when you have to make a decision despite all the talking.</li></ul>