"The Learners in the Learning" is Peter Nelson's summary and reflection after one of my recent webinars. He connects my points about focusing on what learners need to do to his own experiences with a great example about the value of observing actual learners.
Directly observing the behaviors of these folks gave me the insights I needed to tailor the solution. The same applies in a learning setting. Go watch that customer service agent <strong>IN PERSON </strong>and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing.
LearnletsSolutions for Tight Cycles of Assessment - Learnlets
Mini-scenarios and branching scenarios provide better assessment than traditional multiple choice, but this provides some other options for deeper assessment that can still be scored by a computer.
Alternatives To ‘Correct’ and ‘Incorrect’: The eLearning Coach
Ideas for better feedback than the generic "correct" and "incorrect" used too often in e-learning. Consequences in a simulation are a form a feedback. So is branching in a scenario.
More than just "click next": concrete ideas for more effective interactivity. Examples provided for intrinsic feedback, delayed feedback, case studies, branching scenarios, motivation.
Will at Work Learning: FREE Research Report on Feedback
21 points from research on feedback summarized, plus a downloadable free report with all the details. Feedback is generally good for learners and should tell them the right answers, plus maybe why it's right. Lots of insight about what kinds of feedback to use or how to use feedback depending on the results you're aiming for.
<li>Immediate feedback prevents subsequent confusion and limits the likelihood for continued inappropriate retrieval practice.</li>
<li>Delayed feedback creates a beneficial spacing effect.</li>
<li>When in doubt about the timing of feedback, you can (a) give immediate feedback and then a subsequent delayed retrieval opportunity, (b) delay feedback slightly, and/or (c) just be sure to give some kind of feedback.</li>
<li>Feedback should usually be provided before learners get another chance to retrieve incorrectly again.</li>
