UNC report on their pilot of Sakai as a replacement for Blackboard. Quote from a faculty member in the report: "Have heard many complaints about Blackboard being kludgy. Sakai is graceful."

The minimal support needed is a good sign of Sakai's overall usability: "First, of the more than 1,000 people using a completely new collaborative learning environment for almost a full year period, we had a total of 264 tickets—the vast majority of which (74%) were for requests to use the system (new sites and new user accounts)...In summary, from a support perspective, 54 substantive help requests on behalf of more than 1,000 pilot participants over a nearly one-year period was a very positive finding."