BEM helps us shift our focus from learning to performance. Instead of just making sure people know stuff, we ensure they can actually do stuff.

BEM breaks down performance into six key factors. These are split into two categories: environmental supports and individual attributes or behavioural repertory. By looking at these factors, we can figure out what’s holding performance back and how to fix it.

<p> These “Five Moments of Need” provide an overarching framework for helping learners become and remain competent in their individual and collective work.</p> <p>Here they are:</p> <ol> <li>When people are learning how to do something for the first time (<b>New</b>);</li> <li>When people are expanding the breadth and depth of what they have learned (<b>More</b>);</li> <li>When they need to act upon what they have learned, which includes planning what they will do, remembering what they may have forgotten, or adapting their performance to a unique situation (<b>Apply</b>);</li> <li>When problems arise, or things break or don’t work the way they were intended (<b>Solve</b>); and,</li> <li>When people need to learn a new way of doing something, which requires them to change skills that are deeply ingrained in their performance practices (<b>Change</b>).</li></ol>