But the real value of interactivity doesn't lie in the number of physical interactions. It's about the depth of cognitive engagement these interactions can ignite.

Instead of only typical multiple choice questions, try mini-scenarios. Write a few sentences to set a scenario with a problem. A customer voices an objection, software displays an error message, or an employee asks a manager for help. Next, ask learners which action or response they would choose. Now you have a one-question decision-making scenario rather than just an abstract comprehension question. You can do this with any tool, and it creates a more interesting practice or assessment to engage learners.