Instead of only typical multiple choice questions, try mini-scenarios. Write a few sentences to set a scenario with a problem. A customer voices an objection, software displays an error message, or an employee asks a manager for help. Next, ask learners which action or response they would choose. Now you have a one-question decision-making scenario rather than just an abstract comprehension question. You can do this with any tool, and it creates a more interesting practice or assessment to engage learners.