Will training help? Ask the flowchart from Cathy Moore
Cathy Moore has created a new interactive online version of her flowchart to decide if a problem is best addressed through a job aid, better tools, training, or something else.
Celestory - Create your customized training
Tool for creating branching scenario training or interactive games. I haven't tried this yet, but there's a free version that would be enough to test it out. The tool collects data on user behavior. The website says it's using AI to analyze behavior, but it's not quite clear exactly what that AI is doing.