Does anyone design for an hour of training? Not really. The chart below shows how the 264 respondents identified which types of training products they develop and the minimum, maximum, and average times it took to create each.

We’d like to thank all of the contributors for sharing their time, knowledge, and insight. They include Connie Malamed, Arun Pradhan, Patti Shank, Cara North, Clark Quinn, Stella Lee, Zsolt Olah, Julie Dirksen, Mike Taylor, Jacinta Penn, Guy Wallace, Emily Wood, Kassy Laborie, Alexander Salas, Michelle Ockers, Shannon Tipton, Christy Tucker, Linda Berberich, and Richard (Dick) Clark.

<a href="https://learningsolutionsmag.com/articles/1108/how-to-engage-learners-with-scenario-based-learning-/?utm_campaign=lspub&amp;utm_medium=link&amp;utm_source=link">Scenario-based learning</a> (SBL) and the inclusion of practice with feedback are much more effective approaches to the development of skill and competence.

Directly observing the behaviors of these folks gave me the insights I needed to tailor the solution. The same applies in a learning setting. Go watch that customer service agent <strong>IN PERSON </strong>and see for yourself what they are doing well, what they are not doing well, and what they might be totally missing.

So how often should information be boostered? We recommend that you send boosters out in three phases. You can keep this in mind by remembering 2+2+2. Send out boosters after two days, two weeks, and two months.

This first set of boosters should be “recognition boosters.” The strategy here is just to get people to try to recognize the right answer from a list of options.

The second phase of boosters should be sent about two weeks after the training and at this time you should send out “generative boosters.” In a generative booster, the learner does not just recognize the right answer from a list. Instead, they have to think about the topic and then create an answer out of their head.

The third phase of boosters should be sent about two months after the training, and at this time you should send out “integrative boosters.” An integrative booster again prompts the learner to retrieve the information, but this question specifically asks them to provide concrete examples of how they have made use of this information in their job.