SNAPP uses information on who posted and replied to whom, and what major discussions were about, and how expansive they were, to analyse the interactions of a forum and display it in a Social Network Diagram.

1. Read what they gave you.

2. Involve them from the beginning

3. Ask them to help identify what people need to do<br> and why they aren’t doing it

4. Ask them to help brainstorm activities and limit information

<p>If your SME keeps suggesting fact checks instead of more realistic decision-making activities, you might try the following questions:</p> <ul> <li>If a person doesn’t know that fact, what do they do wrong on the job? How would that affect our goal?</li> <li>How could you tell by watching me do my job that I know that bit of information?</li> <li>What mistakes do new people make?</li> <li>What mistakes do people make when they get over-confident?</li></ul>

This helps remind the SME that the only information that should go into the material is the info that’s <strong>required to perform the activities</strong>

But through a combination of HD technology, interface design, and careful attention to room geometry, these telepresence systems are on the verge of erasing the physical and psychological distance between participants in online collaboration and learning.