Flipping the conversation at ElNet Workplace Learning Congress | Explorations in learning
Tanya Lau's detailed explanation of her presentation on "Flipping the conversation" to performance and performance support rather than focusing only on formal training content. Includes notes on how she recorded and edited video on her smartphone for the presentation. She gives credit to my post on "Selling Storytelling" as part of the inspiration for her presentation because of how I scripted conversation around business objectives and measurement.
How to Conduct a Lightning Fast Needs Assessment Clients Will Love
About 7 questions for needs assessment, starting with "What is the problem?" and digging deeper to uncover the root cause.
The first question is obvious: What is the problem? However, answers will almost always be symptoms and not causes.
Continue the conversation by asking, “Which metrics are you trying to positively affect?”
You can accelerate right past symptoms by asking, “What are employees doing that they shouldn’t be doing?” or “What are employees not doing that they should be doing?”
Gain valuable insight regarding the timing of the problem by asking, “When did it first begin?” and “When does it occur?”
Get a clear picture of the location by asking, “Where does the problem occur?”
A simple way to initially assess the scope is by asking, “How big is the problem in measurable terms?” The measurable terms should be linked to the metrics that matter question.
“What questions should I have asked that I haven’t?” This question triggers the client to share any last minute details that are relevant to finding a solution.
