Are You Meeting All Five Moments of Learning Need? by Conrad Gottfredson & Bob Mosher : Learning Solutions Magazine
Looking at the role of performance support at different places in the workflow, what the author calls the "five moments of need": New, More, Apply, Solve, and Change
<p> These
“Five Moments of Need” provide an overarching framework for helping learners
become and remain competent in their individual and collective work.</p>
<p>Here
they are:</p>
<ol>
<li>When people are learning how to
do something for the first time (<b>New</b>);</li>
<li>When people are expanding the breadth
and depth of what they have learned (<b>More</b>);</li>
<li>When they need to act upon what
they have learned, which includes planning what they will do, remembering what
they may have forgotten, or adapting their performance to a unique situation (<b>Apply</b>);</li>
<li>When problems arise, or things
break or don’t work the way they were intended (<b>Solve</b>); and,</li>
<li>When people need to learn a new
way of doing something, which requires them to change skills that are deeply
ingrained in their performance practices (<b>Change</b>).</li></ol>
