What Is Good Customer Service? Here’s What Customers Think.

Dave's Library
The science of keeping your cool when co-workers drive you nuts — Quartz
When it comes to work stress, the best thing you can do is pretend you’re someone else.
Stop Serving the Feedback Sandwich | Adam Grant | LinkedIn
How do you give feedback to a CEO who’s twice your age? I was 25, a new professor called in as a last-ditch, Hail Mary effort to save a dying company. They had already fired three consultants, so why not try me? The CEO had been leading longer than I’d been alive.
The Gift of Presence, The Perils of Advice | On Being
Why You Should Have More Empathy - WSJ
Sensitivity to other people’s emotions helps relationships; you can learn to be better at it.
A Princeton Psychology Professor's CV of Failures
The trick to managing people smarter than yourself
The trick to managing people smarter than yourself is not as complicated as you might think.
3 qualities Gordon Food Service expects from leaders | MLive.com
Being tired isn’t a badge of honor — Signal v. Noise
Don’t Heed the Haters: Albert Einstein’s Wonderful Letter of Support to Marie Curie in the Midst of Scandal – Brain Pickings
“If the rabble continues to occupy itself with you, then simply don’t read that hogwash, but rather leave it to the reptile for whom it has been fabricated.”
Why So Many Smart People Aren’t Happy - The Atlantic
It’s a paradox: Shouldn’t the most accomplished be well equipped to make choices that maximize life satisfaction?
Executive Resume Writers & Executive Resume Services by Erin Kennedy
Resume service recommended by Chris Nare
Prince in Print
Top 9 2015 Cloud CRM Systems Reviews and Comparison
Detailed head to head comparison of the current top 2015 cloud CRM packages, including: Nimble, Pipeline Deals, Contactually, Salesforce, Zoho, and more.
How Great Leaders Serve Others: David Marquet at TEDxScottAFB - YouTube
David Marquet led a distinguished career in the United States' Submarine Force, culminating in command of the nuclear-powered fast-attack submarine USS Santa...
My Omnifocus Set-up (Part 1) | Jeff Taekman's WiPPP
My OmniFocus Set-up (Part 2)
20 Photos Show That Perspective Is Everything
Sure, you can use Photoshop to make your photos seem surreal, but could you do it only with your camera? These guys will show you how.
Gianluca Gimini - *product design & visual communication - homepage
Schedule Meeting Margins
To Make Email Easier We Must Make it Harder
Helpful coaching questions | Educational Developer Portfolio
Shut Up and Sit Down - The New Yorker
Schools claim to teach it; voters lionize it. But we know surprisingly little about how it works.
These 3 Questions Will Immediately Increase Your Emotional Intelligence | Inc.com
An important life lesson is revealed by an unlikely source.
First Impressions (Ed Batista)
Precedents matter. What you do and say early on in a relationship (romantic or business) sets the expectation; hard to change. (via @ramit) — Ben Casnocha (@bencasnocha) October 12, 2015 I made a note of this tweet from Ben Casnocha...
The Problem With Best Practices | Fast Company | Business + Innovation
Power Tools for Teams: Plus/Delta | Essential Communications
How to Teach Kids to Be Grateful: Give Them Less - The Atlantic
Toys can help children learn to be thankful for what they have.
Um, Ah, Er: Does Hesitation Make You a Better Speaker? | Susan Cain | LinkedIn
Have you ever wished you could eradicate the ums and ahs right out of your conversation and especially your public presentations? Turns out those verbal fillers may play an important role in establishing trust, according to this Slate magazine article by Michael Erard: “…’uh’ and ‘um’ don’t deserve
100 time, energy, and attention hacks to be more productive – A Life of Productivity
Read up on the top 100 productivity improvement hacks that will give you the ability to crush it like a boss at work, school, and in everyday life!