Articles of Interest

Generative AI in operations: Capturing the value

IT Chronicles: Technical Debt - Can Low Code Solve the Problem (2023)

CIO.com: 7 tell-tale signs of fake DevOps (2023)

The Guardian: Computers need to make a quantum leap before they can crack encrypted messages (2023)

Institute for Digital Transformation: What Does “Digital” Mean To Service Management? (2018)

SDxCentral: DevOps: It's About the People (2022)

SD TImes: DevOps feedback loop explained: Delayed feedback (2022)

ITSM.TOols - The Past and Future of IT Service Management

ITSM.Tools: Don’t Let an ABC Earthquake Destroy Your Organization’s Digital Transformation (2021)

ITSM.tools: Why Continual Improvement in ITSM is More Important Than You Think (2019)