How Digital Transformation is Disrupting IT Service Management (2020)
Digital Organization
Service Management
In the age of digital everything, is it time to eliminate IT? (2019)
But could the IT department’s very existence — and the wall that is too often erected between technologists and the rest of the business — actually be the reason many organizations are having difficulties embracing digital opportunities? <a href="http://cisr.mit.edu/blog/documents/2018/11/15/2018_1101_dontaligncoevolve_peppardfonstad.pdf/"></a>
Chief Digital Officer