ITSM Advice for 2024 (2024)
The 7 guiding principles of ITIL4 – principle 6 Keep it simple and practical (2019)
The 7 guiding principles of ITIL4 – principle 5 Think and work holistically (2019)
The 7 guiding principles of ITIL4 – principle 4 Collaborate and promote visibility (2019)
The 7 guiding principles of ITIL4 – principle 3 Progress iteratively with feedback (2019)
The 7 guiding principles of ITIL4 – principle 2 Start where you are (2019)
The 7 guiding principles of ITIL4 - principle 1 Focus on Value (2019)