Navigating the Complex Landscape of IT Service Delivery in a Rapidly Changing World (2023)

API Service Delivery Process: 5 Key Considerations (2024)

Knowing the Signs of Potentially Bad ITSM Advice (2020)

4 Predictions That Will Impact Your ITSM Strategy (2021)

The State of IT Self-Service in 2021 (2021)

ITIL 4 Adoption – Where Are We Right Now? (2020)

How ITIL 4 Enhances Interoperability with Other Practices Such as DevOps (2020)

ITSM in 2020: Five Trends to Watch (2020)

The Similarities and Differences between ITIL 4 and VeriSM (2020)

Deeper Insight into the Current State of ITIL 4 Adoption (2020)

ITSM.tools: Knock, Knock – Who’s There? ITIL 4 … ITIL for Who? (Paul Wilkinson) (2019)

ITSM.tools - Service Management in 2020 – the 6 Key Challenges -

ITSM.tools - Supporting Digital Transformation with ITSM and ITIL 4

ITSM.tools - ITSM Trends in 2020 – the Crowdsourced Perspective -

ITSM.TOols - The Past and Future of IT Service Management