Chapter 3 - Learner Journeys

𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗶𝘀𝗻’𝘁 𝗼𝗻𝗲–𝘀𝗶𝘇𝗲–𝗳𝗶𝘁𝘀–𝗮𝗹𝗹, 𝘀𝗼 𝘄𝗵𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗶𝘁 𝘁𝗵𝗮𝘁 𝘄𝗮𝘆? Every learner is unique. With Learning Journeys, you can guide each person with the right content at the right time—automatically. The result? Learning that’s relevant, motivating, and truly makes an impact. ✨ 𝗛𝗲𝗿𝗲’𝘀 𝗵𝗼𝘄 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗝𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘄𝗼𝗿𝗸: 🎯 Smart Personalization: Automatically tailor each learner’s experience based on their role, goals, and progress, so they get exactly what they need, when they need it. ⚙️ Effortless Automation: From enrollment to content delivery, automation takes care of the heavy lifting—freeing you up to focus on creating meaningful learning. 🏅 Celebrate Every Win: Milestones matter. Recognize achievements with personalized certificates that motivate learners to keep going. 📊 Real Impact: Whether it’s boosting employee retention, nailing compliance, or supporting customer success, Learning Journeys help you get real results—fast. 👀 Watch the video to see how Learning Journeys can completely transform the way you deliver learning.

A collaborative spreadsheet is an efficient, effective tool for virtual customer-journey mapping. Because of the format and structure it affords, almost everyone will be able to access and easily use it.