Even the biggest fans of capitalism do not believe that maximizing shareholder value is something that excuses all consideration of harm to customers, and healthcare is one of the few industries where customers experiencing harm is ubiquitous. Perhaps no other industry is as likely to affect every American individual directly and horrifically. Not weapons manufacturers, not companies that wreck the environment, not predatory lenders.

Efficiency initiatives are all about doing the same (or more) with less.  And while sometimes that can be done purely through technology, humans often bear the brunt of efficiency initiatives.

When Zuckerberg says the organization is getting “flatter,” he means that more non-management workers will have to take on types of work—coordinating, synthesizing, communicating, and affective tasks—that managers used to do. For many, that means a significant intensification of a style of work that is not for everyone.

becoming more efficient and productive seems to hold positive moral value. It goes into the plus column on the balance sheet of your character. But this moral quality of efficiency acts to turn us each into a certain kind of person. Not just a certain kind of worker, but a certain kind of voter, parent, partner, mentor, and citizen.

Social theorist Kathi Weeks argues that the responsibilities we feel toward work—and I’ll add our responsibility specifically to efficiency and productivity—have “more to do with the socially mediating role of work than its strictly productive function.” In other words, the stories we tell about work and our relationships to it are actively creating our “social, political, and familial” stories and relationships, too.

A Year of Efficiency is bound to make shareholders happy. But what does it do to the humans who create the value those shareholders add to their portfolios? A Year of Efficiency might mean you can fit in more social media posts, more podcast episodes, more emails, or even more products or services. But how do you feel at the end? How has your relationship with yourself changed? How has your relationship with others changed?  Who do you become when efficiency is your guiding principle?

It’s worth questioning the moral quality we assign to efficiency and productivity in our society is healthy, or even useful. And it’s worth asking whether efficiency and productivity are really the modes through which we want to relate to our partners, children, friends, and communities.

While I certainly won’t deny the satisfaction of learning how to do a task faster, I do think it’s worth interrogating the way efficiency comes to shape our lives.

a global pandemic struck, markets crashed, and the possibility of a democratic socialist presidency in America started to fade. Much of our work with clients has been about how to address new audiences in a time of massive fragmentation and the collapse of consensus reality.

All the while, people have been eager to launch new products more focused on impressions than materiality, and “spending on experiences” has become the standard of premium consumption.

it’s time to reassess the consumer experience that came along with the neoliberal fantasy of “unlimited” movement of people, goods and ideas around the globe.

Umami, as both a quality and effect of an experience, popped up primarily in settings that were on the verge of disintegration, and hinged on physical pilgrimages to evanescent meccas. We also believe that the experience economy is dying, its key commodity (umami) has changed status, and nobody knows what’s coming next.

Umami was the quality of the media mix or the moodboard that granted it cohesion-despite-heterogeneity. Umami was also the proximity of people on Emily’s museum panel, all women who are mostly not old, mostly not straight, and mostly doing something interesting in the arts, but we didn’t know exactly what. It was the conversation-dance experience and the poet’s play and the alt-electronica-diva’s first foray into another discipline. It was the X-factor that made a certain MA-1 worth 100x as much as its identical twin.

“Advanced consumers” became obsessed with umami and then ran around trying to collect ever-more-intensifying experiences of it. Things were getting more and more delicious, more and more expensive, and all the while, more and more immaterial. Umami is what you got when you didn’t get anything.

What was actually happening was the enrichment of financial assets over the creation of any ‘real wealth’ along with corresponding illusions of progress. As very little of this newly minted money has been invested into building new productive capacity, infrastructure, or actually new things, money has just been sloshing around in a frothy cesspool – from WeWork to Juicero to ill-advised real estate Ponzi to DTC insanity, creating a global everything-bubble.

Value, in an economic sense, is theoretically created by new things based on new ideas. But when the material basis for these new things is missing or actively deteriorating and profits must be made, what is there to be done? Retreat to the immaterial and work with what already exists: meaning. Meaning is always readily available to be repeated, remixed, and/or cannibalized in service of creating the sensation of the new.

The essential mechanics are simple: it’s stating there’s a there-there when there isn’t one. And directing attention to a new “there” before anyone notices they were staring at a void. It’s the logic of gentrification, not only of the city, but also the self, culture and civilization itself. What’s made us so gullible, and this whole process possible, was an inexhaustible appetite for umami.

eyond its synergistic effect, umami has a few other sensory effects that are relevant to our theory. For one, it creates the sense of thickness and body in food. (“Umami adds body…If you add it to a soup, it makes the soup seem like it’s thicker – it gives it sensory heft. It turns a soup from salt water into a food.”) For another, it’s released when foods break down into parts. (“When organic matter breaks down, the glutamate molecule breaks apart. This can happen on a stove when you cook meat, over time when you age a parmesan cheese, by fermentation as in soy sauce or under the sun as a tomato ripens. When glutamate becomes L-glutamate, that’s when things get “delicious.””) These three qualities: SYNERGY, IMPRESSION OF THICKNESS, and PARTS > WHOLE, are common to cultural umami, as well.

Umami hunting was a way for the West to consume an exotic, ethnic, global “taste” that was also invisible and up to their decoding / articulation.

when something is correctly salted, Chang argues, it tastes both over and undersalted at once. As a strange loop, this saltiness makes you stand back and regard your food; you start thinking about “the system it represents and your response to it”. He argues that this meta-regard keeps you in the moment and connected to the deliciousness of your food. We counter that it intensifies a moment in a flow, temporarily thickening your experience without keeping you anywhere for long.

strong flavors, namely umami, mark a surge of intensity in the flow of experience. It also becomes clear that paradox itself is at the heart of contemporary consumption. For example: “This shouldn’t be good but it is” “This doesn’t seem like what it’s supposed to be” “This is both too much and not enough” “I shouldn’t be here but i am” “This could be anywhere but it’s here”

Parts > Whole is just another way of saying a combination of things has emergent properties. In itself this doesn’t mean much, as almost any combination of things has emergent properties, especially in the domains of taste and culture. Coffee + vinegar is worse than its constitutive parts. A suit + sneakers is a greater kind of corny than either worn separately. Most emergence is trivial. The Umami Theory of Value centers on losing your sense of what’s trivial and what’s valuable.

If you tried to unpack your intuition, the absence of the there-there would quickly become evident. Yet in practice this didn’t matter, because few people were able to reach this kind of deep self-interrogation. The cycle was simply too fast. There was never time for these concoctions to congeal into actual new things (e.g. create the general category of K-Pop patrons for Central European arts institutions). We can’t be sure if they ever meant anything beyond seeming yummy at the time.

This was not meant to be a nihilistic, Gen-X faceplant (“nothing means anything any more”), since we think that perspective can paper over the nuances of consumer experience, business realities, and cultural crisis. Instead, we wanted to link macroeconomic and macrotrend observations to everyday experience, especially in the context of burgeoning collapse.

Super Bowl ads are simply a different species in the advertising kingdom. Companies are not just paying for a large audience. They are paying for silent focus: Tens of millions of people quietly watch Super Bowl commercials and actually talk about their favorite moments of corporate branding. They are also paying for exposure: Super Bowl ads are watched and re-watched—on Twitter, on Facebook, on YouTube, and on next-day rankings and analyses across the internet. On most days, readers click out of ads to read articles online. For one day, they read a lot of articles only to click on the ads.

Games—sports—are a form of mass entertainment. They differ from the other principal form of mass entertainment, scripted drama, in three ways that help to account for their appeal. They are spontaneous. Unlike in films and theatrical productions, the outcome is not known in advance: No one bets on the outcome of a play or movie. They are authentic: Unlike film stars, athletes really are doing what audiences see them doing. And games are coherent. Unlike so much of life they have a beginning, middle, and end, with a plot line and a conclusion that can be easily understood.

The success of frozen pizza, in general, and Minnesota’s Totino’s company, in particular, caught his eye and he wanted to move quickly into that arena. He would, of course, develop his own frozen pizza, but Paulucci had another idea. Chun King churned out thousands of mini egg rolls per day and Jeno figured that an egg roll wrapper could be filled with just about anything. He told his vice president of research and development to turn this idea into reality. The VP, in turn, assigned the task to Beatrice (Luoma) Ojakangas, by coincidence, the older sister of the engineer who had developed the egg roll machine for Chun King.

If the general feeling toward pizza rolls in the 2020s is that they’re for busy kids or stoned adults (as is the consensus in those Reddit discussions explaining the food to non-Americans, which I think tracks with the broader cultural understanding of who eats them today), in the 1960s, they were something different: a new and nifty treat you could serve as a canapé.

In many ways, then, pizza rolls are the perfect American food: a slightly ridiculous and nontraditional dish that pulls from multiple cultural sources outside this country. Their very existence, and the way in which they’re sold, symbolizes the abundance of the USA—its richness of cultures, its excess of resources, its delight in just kinda making things up and seeing if they work.

American food, as a broad-brush concept, is defined not by a specific set of dishes or flavors but by its incredible variety. Obviously—obviously—you can find lots of tasty food in the USA and plenty of regional specialties. But many of those local delicacies have faded away over the years, and as a nation, our signature thing is that you can get, for example, dozens of kinds of orange juice at any time of the year and hundreds of yogurt flavors, and seemingly every grocery store and strip mall has foods that originated in various far-off corners of the world.

Coping with things is the prevailing mood in my corner of the universe. As I write this, America has just completed an election in which many people voted primarily for the idea of voting. The prevailing candidate? Less an individual than an avatar of civility and liberalism.

We are a country founded on an idea and not an identity.

Americans have a way of obscuring reality through grand symbolism and none of the accompanying semiotic rigor. As if the facade of democracy can be upheld by not looking too closely at increasingly undemocratic outcomes — our high tolerance for multiculturalism tenuously predicated on everyone struggling equally. The difference between idea and identity is both our saving grace and our downfall. Democracy: watch the gap.

The idea of the American individual, part of the national optimism that fueled the Space Race, is far less prominent than the citizen-consumer. Attaining a degree of celebrity, still a coveted means to financial stability, thrusts one into the category of “celebrity,” where image overtakes personhood.

Lifestyle, like work, is something we can only see in aggregate. Technological gains don’t relieve the pressure for ownership; they merely reinforce it.

what stretches ahead is a banal ending that refuses to end: the slow violence of capitalism and climate change, a future of could-haves and should-haves void of capital-M meaning.

A core reason behind this genre’s popular success lies in the fact that it lacks the cloying, naïve quality so often associated with positivity. While this partially stems from the aesthetic and language employed—which, thanks to its poetic tenor, internet avant-garde style, and general high-low approach, reads as more online-experimental for those in-the-know and less cheesy iFunny reposts for Boomers—these would matter little if it weren’t for the honest realism that underpins this trend’s optimism

Unlike the deluded optimism espoused by politicians, technologists, and millionaires—which views progress as linear or believes that technology will save us from ourselves or thinks that watching celebrities sing will solve crisis—this trend, like the pessimists it responds to, recognizes that there seems to be no turning back from the precipice.

The genre positions the exercise and resilience of the “Indomitable Human Spirit” at the scale of a single life at the center of its philosophical optimism—not our ability to save the future, but rather our willingness to try and endure with grace.

the monetary pressure of maintaining the American dream of homeownership is as powerful a weight on people’s psyches as the threat of being overcome by malignant spirits.

In his 1954 lecture ‘The Question Concerning Technology,’ Martin Heidegger argued that when we organize life under the rubric of technology, the world ceases to have a presence in its own right and is ordered instead as ‘standing-reserve’—that is, as resources to be instrumentalized. Coal and iron ore, the products of technology themselves, and even human sexual desire then come to be seen as part of the standing-reserve. It becomes increasingly difficult to see reasons why there should exist any limits on extracting such resources.