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Tim Cook vs. Steve Jobs
Tim Cook vs. Steve Jobs
Broadly speaking, Alphabet, Amazon, Apple, Meta, Microsoft, Nvidia, and Tesla are all “technology” companies. Looking more specifically, though, each company occupies fundamentally different categories of tech. Apple is a consumer computing hardware manufacturer. Its primary products are smartphones, laptops, desktop computers, and tablets. Other products that it makes, including the so-called “services,” are primarily accessories to or supportive of their consumer computing hardware: e.g., App Store, Apple Music, and iCloud. Apple’s specific product focus has remained unchanged since its founding as “Apple Computer Company.”
Meta has tried to pivot to the so-called “metaverse,” symbolically renaming the whole company from “Facebook” and continuing to pour $billions every year into the effort, yet with not much more return on investment than Apple’s own “spatial computing”, i.e., Vision Pro. And now Meta is trying to pivot to A.I., pouring a ton of money into that too, but with nothing much to show for it. We’re supposed to be impressed by Meta poaching individual Apple engineers with nine-figure pay packages, which in one sense is impressive, just not impressive in the sense of paying off for Meta. Perhaps it will pay off for Meta in the future. Or perhaps not. Meanwhile, Meta is still practically printing money at its old, core business: selling ads on social media
Jobs did not just make tech products willy-nilly, for no other reason than to maximize profit and stockholder returns. He was always focused specifically on consumer computing devices and platforms. That’s what he cared about, and where his experienced rested. When Jobs left Apple in the 1980s, what did he do? Again, he created a new personal computing platform, NeXT, a combination of hardware and operating system, just like the Apple II, Lisa, and Macintosh that came before. Jobs was innovating… on a theme, almost like a classical composer. Jobs was eventually able to return to Apple and become CEO precisely because Jobs made what Apple needed: a personal computer operating system, NeXTSTEP, which became Mac OS X.
It’s instructive to recall that the iPod, Apple’s second hit product under CEO Jobs after the iMac, was not only a consumer electronics device but also originally an accessory to the Mac.
I feel that McGee and other critics of Tim Cook fallaciously lump Apple in with other tech companies that are not Apple competitors. Tesla is not an Apple competitor. Neither are Nvidia or Meta, or for that matter, Amazon. You have to ask what makes Amazon a “tech” company. Amazon is primarily a retailer of physical goods. It sells those goods over the internet, which was novel in the 1990s but unremarkable today. I can order food online, but that doesn’t make the restaurant a tech company. If any product qualifies Amazon for the label, I’d say it would be Amazon Web Services. This is a business product, though, not a consumer product.
Why are we comparing Apple to Meta and Nvidia rather than to Samsung and Xiaomi on mobile, Lenovo and HP on desktop? Perhaps those markets have become saturated and don’t provide as much room for growth as other potential markets. So what? I get the impression that commentators complaining about Tim Cook’s lack of innovation simply want “growth,” unlimited growth, without any purpose behind that growth, technology without the intersection of the liberal arts, to use a metaphor from Steve Jobs, who always had a purpose, his innovation always oriented toward consumer computing hardware
·lapcatsoftware.com·
Tim Cook vs. Steve Jobs
The product design talent crisis || Matt Ström-Awn, designer-leader
The product design talent crisis || Matt Ström-Awn, designer-leader
In short, managers kick off a feedback loop by trying to close the gap between their team’s current and desired performance. They have two options: 1) Drive short-term improvements by asking more from senior designers, increasing rewards for top performers, and creating upward pressure through reviews, or 2) Build long-term capability by investing in training, coaching, and career development for junior designers. But the feedback loops between these approaches push companies to prioritize hiring senior talent, as the immediate performance gains outweigh the diffuse returns of capability-building.
·matthewstrom.com·
The product design talent crisis || Matt Ström-Awn, designer-leader
'Sinners' Drives a Stake Through the Heart of Hollywood Mediocrity
'Sinners' Drives a Stake Through the Heart of Hollywood Mediocrity
On the one hand, you have an ultra-personal multiplex event that could not and would not have been made by anyone else — a music-driven genre mash-up that reworks age-old vampire tropes into a fresh, thoughtful, and deliciously hot-blooded period saga rooted in the specifics of Black history. On the other hand, you have a nakedly anonymous attempt to salvage a franchise that produced one of the most radical legacy sequels in the history of that concept, only to spend the last eight years selling itself out to the lowest common denominator in a futile bid for forgiveness.
That enthusiasm proved contagious. You don’t need to care about the difference between 2.76:1 and 1.90:1 to feel it in your bones when the screen widens during the film’s climactic siege, and you sure as hell don’t need to care about it in order to appreciate a director making so earnest an appeal to our attention at a time when most studio movies feel like they were made with the same casual indifference that audiences have been conditioned to watch them.
While Coogler’s first original project was always going to command a certain amount of hype, the decision to lead with its importance to him galvanized people around the notion that “Sinners” was more than just another movie they could watch at home in three weeks (rave reviews from basically every critic in the country didn’t hurt either).
Last Thursday night, moviegoers across this godforsaken land rabidly made their way to the nearest multiplex — or pilgrimaged across state lines to the closest theater capable of projecting 15-Perf IMAX 70mm film — in order to see early screenings of the first original blockbuster from a gifted filmmaker whose fame has been predicated upon his ability to put a strong personal stamp on increasingly generic Hollywood franchises. At that very same time, halfway around the world, Lucasfilm president Kathleen Kennedy and chief creative officer Dave Filoni took the stage at Star Wars Celebration 2025 in Chiba, Japan to announce that the next chapter of cinema’s most iconic saga would be directed by a filmmaker whose fame has been predicated upon his ability to be friends with Ryan Reynolds. Related Stories ‘Sinners’ Took a Nice Bite Out of a Random Tuesday at the Box Office Ryan Coogler Thanks Over 40 ‘Cinematic Influences’ Who Inspired ‘Sinners,’ Including Spike Lee, Quentin Tarantino, and Brian De Palma The movie business has always been held aloft by the tension between genuine pop artistry and mass-produced slop, two separate but hopelessly entwined ambitions that have proven even harder to balance than the Force. While both have their value, those values are in a constant state of flux, and they can only be determined with any real accuracy by measuring the difference between them. Seldom has that difference ever seemed more dramatic than it did at the fateful moment when “Sinners” mania overlapped with the reveal of “Star Wars: Starfighter.”  On the one hand, you have an ultra-personal multiplex event that could not and would not have been made by anyone else — a music-driven genre mash-up that reworks age-old vampire tropes into a fresh, thoughtful, and deliciously hot-blooded period saga rooted in the specifics of Black history. On the other hand, you have a nakedly anonymous attempt to salvage a franchise that produced one of the most radical legacy sequels in the history of that concept, only to spend the last eight years selling itself out to the lowest common denominator in a futile bid for forgiveness. While “Sinners” was offering one audience something they had never seen before, “Star Wars: Starfighter” was pitching a different audience a movie so generic and familiar that even its title sounds like it’s repeating itself.  Of course, “Sinners” has the advantage of being a finished product that people have seen and loved, whereas “Star Wars: Starfighter” is still just a graphic designed to rile up the fanbase and appease whatever portion of Disney shareholders have already forgotten the great “Lightyear” debacle of 2022. (Just to be clear, this isn’t Starfighter the ship. This is the origin story of the human Starfighter that the ship is based on.) And, while anything’s possible, I’m not suggesting that Coogler’s movie will ultimately outgross the first “Star Wars” feature that promises to pick up from the saga where “Episode IX” left off.  All the same, the enthusiasm gap between these two projects — the reality of one, and the promise of another — has been tellingly immense. So far as the national water cooler is concerned, “Sinners” has ousted the Chicken Jockey as the biggest film story of the year, and stoked the rare kind of excitement that leads to $8.6 million Tuesdays and people scalping IMAX tickets on eBay. It’s also cemented Coogler’s status as a brand unto himself, and proved that Warner Bros. doesn’t have to sell its soul to “A Minecraft Movie” in order to stave off financial ruin. Conversely, there may not be a single person on Earth who’s more optimistic about the future of the galaxy far, far away now that a significant portion of its fate has been entrusted to the director of “The Adam Project.” The serendipitous timing of these announcements was a bit on the nose. You couldn’t have scripted a better way of confirming the reality that studios have been trying to prevent ever since they offered mid-budget movies as a blood sacrifice at the altar of mega-tentpole franchises: Mediocrity is losing its grip on the public imagination. (Cookie-cutter as “A Minecraft Movie” might have been in the end, I maintain that getting the “Napoleon Dynamite” guy to adapt a plotless video game about blocks was less of a slam-dunk than it seems, and the Chicken Jockey phenomenon speaks to a degree of novelty that was missing from recent short-fallers like “Captain America: Brave New World.”)  ‘Free Guy’Fox/Disney I trust that Levy is a nice guy, and I suppose it’s possible that the sheer gravity of “Star Wars” might inspire the “Free Guy” auteur to up his game (I’d entertain the argument that both “The Force Awakens” and “The Last Jedi” are the best movies their respective directors have ever made), but I’m not the only one who finds Disney’s lack of faith in its signature IP disturbing, and I struggle to imagine that it will work out well for them. Levy’s hiring only seems to deepen the s
Which is to say: Films that connected with audiences because they dared to emphasize an idiosyncratic creative vision over the safety of selling people on something they’d already seen before.
·indiewire.com·
'Sinners' Drives a Stake Through the Heart of Hollywood Mediocrity
Alpine Loop: the fruit of collaboration between Fukui craftsmanship and Apple
Alpine Loop: the fruit of collaboration between Fukui craftsmanship and Apple
These ribbons, upon closer inspection, appear to be two layers of machine-made fabric sewn together to form a single piece with one side puffed out like an arch in bridges, the “Alpine Loop” band that symbolizes the Apple Watch Ultra, which was just announced in the fall of 2022. The band is made of lightweight yet sturdy polyester fiber, the band is designed for outdoor activities by threading a metal hook through a hole in the fabric that expands in arch pattern, which prevents it from being pulled out in any direction. The fact that this intricate and delicate band is woven is astonishing.
The “Alpine Loop” uses 520 warp threads, which is far more than the number of threads used in ordinary fabrics, and this first process alone takes about six full days even for experienced employees.
After inspecting the heat treatment process on the first floor of the factory, I asked Tim Cook about his impressions of the company. “I love the the ability to scale something that is so intricate, something that is so detailed. And you know they’re making a lot of these as you can, tell but they’re doing it in such a high quality way. And the yields are very high.”
“They were very flexible, and willing to try new processes, new ways of doing things. This was the first time that this particular process was ever used. And so they have to be very nimble but that nimbleness has to be underpinned by great expertise. And they have that great expertise here. And I can’t stress enough the attention to detail and quality. These are the things that make the products look so great right out of the box.”
Apple prefers to use the term “supplier” over alternatives such as “subcontractor” because they believe in equal business partnership.
“What sets Apple apart [from other companies] is that they let us work as a team. If we have a problem, we spend time together to come up with a solution.” Seiji Inoue, managing director of Inoue Ribbon Industry, spoke from the opposite side of Cook’s statement.
In addition to bands for the Apple Watch, the company also produces handles made from woven paper for “Mac Pro” product packaging. Normally, nylon or other materials would be mixed into paper to give sturdiness, but Apple places importance on recyclability, so they need to make them from 100% paper. The team worked together with the Apple staff to find a way to meet these requirements, and when we introduced a manufacturer that could produce paper, they said, “Great,” and accompanied us to the manufacturer.
The first product they worked on was a band for the Apple Watch called “Woven Nylon.” It took four years to develop. At first, Mr. Inoue was fed up with the high quality requirements. Compared to other industries, the textile industry is not very strict about size control.
at some point the front-line workers became accustomed to Apple’s standards, and are now saying, “We have to do this much, don’t we?” and aiming for higher quality manufacturing. He added, “Apple taught me from scratch about quantification and other things. They taught me how to manage, how to make a table like this, how to do standard deviation like this, how to take data like this, and so on. You can’t learn so much even if you paid someone. But Apple shared all those knowledges sayin we are on the same team.”
Mr. Nobunari Sawanobori, the president of Teikoku Ink, which supplies white ink for the iPhone, once said, “The loss of learning through working with Apple is a bigger loss than the loss of orders from Apple.”
After working for so long with Apple, recently Inoue Ribbon Industry began to make proposal or provide supplement data when they work with other clients, Most of those clients are surprised and delighted.
·medium.com·
Alpine Loop: the fruit of collaboration between Fukui craftsmanship and Apple
$700bn delusion - Does using data to target specific audiences make advertising more effective?
$700bn delusion - Does using data to target specific audiences make advertising more effective?
Being broadly effective, but somewhat inefficient, is better than being narrowly efficient, but less effective.
Targeting can increase the scale of effects, but this study suggests that the cheaper approach of not targeting so specifically, might actually deliver a greater financial outcome
As Wiberg’s findings point out, the problem with targeting towards conversion optimisation is you are effectively advertising to many people who were already going to buy you.
If I only sell to IT decision-makers, for example, I need some targeting, as I just can’t afford to talk to random consumers. I must pay for some targeting in my media buy, in order to reach a relatively niche audience.  Targeting is no longer a nice to do, but a must have. The interesting question then becomes not should I target, but how can I target effectively?
What they found was any form of second or third-party data led segmenting and targeting of advertising does not outperform a random sample when it comes to accuracy of reaching the actual target.
Contextual ads massively outperform even first party data
We can improve the quality of our targeting much better by just buying ads that appear in the right context, than we can by using my massive first party database to drive the buy, and it’s way cheaper to do that. Putting ads in contextually relevant places beats any form of targeting to individual characteristics. Even using your own data.
The secret to effective, immediate action-based advertising, is perhaps not so much about finding the right people with the right personas and serving them a tailored customised message. It’s to be in the right places. The places where they are already engaging with your category, and then use advertising to make buying easier from that place
Even hard, sales-driving advertising isn’t the tough guy we want it to be. Advertising mostly works when it makes things easier, much more often than when it tries to persuade or invoke a reluctant action.
Thinking about advertising as an ease-making mechanism is much more likely to set us on the right path
If your ad is in the right place, you automatically get the right people, and you also get them at the right time; when they are actually more interested in what you have to sell. You also spend much less to be there than crunching all that data
·archive.is·
$700bn delusion - Does using data to target specific audiences make advertising more effective?
Measuring Up
Measuring Up
What if getting a (design) job were human-centered?How might we reconsider this system of collecting a pool of resumes and dwindling them down to a few dozen potential candidates? With so many qualified individuals in the job market, from new grads to seasoned professionals, there has to be a fit somewhere.Call me an idealist — I am.In an ideal world, somehow the complexity of what makes a person unique could be captured and understood easily and quickly without any technological translators. But until then, a resume and a portfolio will have to do, in addition to the pre-screening interviews and design challenges. Without diving into a speculative design fiction, what if getting a (design) job were human-centered? How might the system be a bit more personal, yet still efficient enough to give the hundreds of qualified job seekers a chance in a span of weeks or months?
despite our human-centered mantra, the system of getting a job is anything but human-centered.For the sake of efficiency, consistency is key. Resumes should have some consistent nature to them so HR knows what the heck they’re looking at and the software can accurately pick out whose qualified. Even portfolios fall prey to these expectations for new grads and transitional job seekers. Go through enough examples of resumes and portfolios and they can begin to blur together. Yet, if I’m following a standard, how do I stand out when a lot of us are in the same boat?
·medium.com·
Measuring Up
The Life and Death of Hollywood, by Daniel Bessner
The Life and Death of Hollywood, by Daniel Bessner
now the streaming gold rush—the era that made Dickinson—is over. In the spring of 2022, the Federal Reserve began raising interest rates after years of nearly free credit, and at roughly the same time, Wall Street began calling in the streamers’ bets. The stock prices of nearly all the major companies with streaming platforms took precipitous falls, and none have rebounded to their prior valuation.
Thanks to decades of deregulation and a gush of speculative cash that first hit the industry in the late Aughts, while prestige TV was climbing the rungs of the culture, massive entertainment and media corporations had been swallowing what few smaller companies remained, and financial firms had been infiltrating the business, moving to reduce risk and maximize efficiency at all costs, exhausting writers in evermore unstable conditions.
The new effective bosses of the industry—colossal conglomerates, asset-management companies, and private-equity firms—had not been simply pushing workers too hard and grabbing more than their fair share of the profits. They had been stripping value from the production system like copper pipes from a house—threatening the sustainability of the studios themselves. Today’s business side does not have a necessary vested interest in “the business”—in the health of what we think of as Hollywood, a place and system in which creativity is exchanged for capital. The union wins did not begin to address this fundamental problem.
To the new bosses, the quantity of money that studios had been spending on developing screenplays—many of which would never be made—was obvious fat to be cut, and in the late Aughts, executives increasingly began offering one-step deals, guaranteeing only one round of pay for one round of work. Writers, hoping to make it past Go, began doing much more labor—multiple steps of development—for what was ostensibly one step of the process. In separate interviews, Dana Stevens, writer of The Woman King, and Robin Swicord described the change using exactly the same words: “Free work was encoded.” So was safe material. In an effort to anticipate what a studio would green-light, writers incorporated feedback from producers and junior executives, constructing what became known as producer’s drafts. As Rodman explained it: “Your producer says to you, ‘I love your script. It’s a great first draft. But I know what the studio wants. This isn’t it. So I need you to just make this protagonist more likable, and blah, blah, blah.’ And you do it.”
By 2019, the major Hollywood agencies had been consolidated into an oligopoly of four companies that controlled more than 75 percent of WGA writers’ earnings. And in the 2010s, high finance reached the agencies: by 2014, private equity had acquired Creative Artists Agency and William Morris Endeavor, and the latter had purchased IMG. Meeting benchmarks legible to the new bosses—deals actually made, projects off the ground—pushed agents to function more like producers, and writers began hearing that their asking prices were too high.
Executives, meanwhile, increasingly believed that they’d found their best bet in “IP”: preexisting intellectual property—familiar stories, characters, and products—that could be milled for scripts. As an associate producer of a successful Aughts IP-driven franchise told me, IP is “sort of a hedge.” There’s some knowledge of the consumer’s interest, he said. “There’s a sort of dry run for the story.” Screenwriter Zack Stentz, who co-wrote the 2011 movies Thor and X-Men: First Class, told me, “It’s a way to take risk out of the equation as much as possible.”
Multiple writers I spoke with said that selecting preexisting characters and cinematic worlds gave executives a type of psychic edge, allowing them to claim a degree of creative credit. And as IP took over, the perceived authority of writers diminished. Julie Bush, a writer-producer for the Apple TV+ limited series Manhunt, told me, “Executives get to feel like the author of the work, even though they have a screenwriter, like me, basically create a story out of whole cloth.” At the same time, the biggest IP success story, the Marvel Cinematic Universe, by far the highest-earning franchise of all time, pioneered a production apparatus in which writers were often separated from the conception and creation of a movie’s overall story.
Joanna Robinson, co-author of the book MCU: The Reign of Marvel Studios, told me that the writers for WandaVision, a Marvel show for Disney+, had to craft almost the entirety of the series’ single season without knowing where their work was ultimately supposed to arrive: the ending remained undetermined, because executives had not yet decided what other stories they might spin off from the show.
The streaming ecosystem was built on a wager: high subscriber numbers would translate to large market shares, and eventually, profit. Under this strategy, an enormous amount of money could be spent on shows that might or might not work: more shows meant more opportunities to catch new subscribers. Producers and writers for streamers were able to put ratings aside, which at first seemed to be a luxury. Netflix paid writers large fees up front, and guaranteed that an entire season of a show would be produced. By the mid-2010s, the sheer quantity of series across the new platforms—what’s known as “Peak TV”—opened opportunities for unusually offbeat projects (see BoJack Horseman, a cartoon for adults about an equine has-been sitcom star), and substantially more shows created by women and writers of color. In 2009, across cable, broadcast, and streaming, 189 original scripted shows aired or released new episodes; in 2016, that number was 496. In 2022, it was 849.
supply soon overshot demand. For those who beat out the competition, the work became much less steady than it had been in the pre-streaming era. According to insiders, in the past, writers for a series had usually been employed for around eight months, crafting long seasons and staying on board through a show’s production. Junior writers often went to the sets where their shows were made and learned how to take a story from the page to the screen—how to talk to actors, how to stay within budget, how to take a studio’s notes—setting them up to become showrunners. Now, in an innovation called mini-rooms, reportedly first ventured by cable channels such as AMC and Starz, fewer writers were employed for each series and for much shorter periods—usually eight to ten weeks but as little as four.
Writers in the new mini-room system were often dismissed before their series went to production, which meant that they rarely got the opportunity to go to set and weren’t getting the skills they needed to advance. Showrunners were left responsible for all writing-related tasks when these rooms shut down. “It broke a lot of showrunners,” the A-list film and TV writer told me. “Physically, mentally, financially. It also ruined a lot of shows.”
The price of entry for working in Hollywood had been high for a long time: unpaid internships, low-paid assistant jobs. But now the path beyond the entry level was increasingly unclear. Jason Grote, who was a staff writer on Mad Men and who came to TV from playwriting, told me, “It became like a hobby for people, or something more like theater—you had your other day jobs or you had a trust fund.” Brenden Gallagher, a TV writer a decade in, said, “There are periods of time where I work at the Apple Store. I’ve worked doing data entry, I’ve worked doing research, I’ve worked doing copywriting.” Since he’d started in the business in 2014, in his mid-twenties, he’d never had more than eight months at a time when he didn’t need a source of income from outside the industry.
“There was this feeling,” the head of the midsize studio told me that day at Soho House, “during the last ten years or so, of, ‘Oh, we need to get more people of color in writers’ rooms.’ ” But what you get now, he said, is the black or Latino person who went to Harvard. “They’re getting the shot, but you don’t actually see a widening of the aperture to include people who grew up poor, maybe went to a state school or not even, and are just really talented. That has not happened at all.”
“The Sopranos does not exist without David Chase having worked in television for almost thirty years,” Blake Masters, a writer-producer and creator of the Showtime series Brotherhood, told me. “Because The Sopranos really could not be written by somebody unless they understood everything about television, and hated all of it.” Grote said much the same thing: “Prestige TV wasn’t new blood coming into Hollywood as much as it was a lot of veterans that were never able to tell these types of stories, who were suddenly able to cut through.”
The threshold for receiving the viewership-based streaming residuals is also incredibly high: a show must be viewed by at least 20 percent of a platform’s domestic subscribers “in the first 90 days of release, or in the first 90 days in any subsequent exhibition year.” As Bloomberg reported in November, fewer than 5 percent of the original shows that streamed on Netflix in 2022 would have met this benchmark. “I am not impressed,” the A-list writer told me in January. Entry-level TV staffing, where more and more writers are getting stuck, “is still a subsistence-level job,” he said. “It’s a job for rich kids.”
Brenden Gallagher, who echoed Conover’s belief that the union was well-positioned to gain more in 2026, put it this way: “My view is that there was a lot of wishful thinking about achieving this new middle class, based around, to paraphrase 30 Rock, making it 1997 again through science or magic. Will there be as big a working television-writer cohort that is making six figures a year consistently living in Los Angeles as there was from 1992 to 2021? No. That’s never going to come back.”
As for what types of TV and movies can get made by those who stick around, Kelvin Yu, creator and showrunner of the Disney+ series American Born Chinese, told me: “I think that there will be an industry move to the middle in terms of safer, four-quadrant TV.” (In L.A., a “four-quadrant” project is one that aims to appeal to all demographics.) “I think a lot of people,” he said, “who were disenfranchised or marginalized—their drink tickets are up.” Indeed, multiple writers and executives told me that following the strike, studio choices have skewed even more conservative than before. “It seems like buyers are much less adventurous,” one writer said. “Buyers are looking for Friends.”
The film and TV industry is now controlled by only four major companies, and it is shot through with incentives to devalue the actual production of film and television.
The entertainment and finance industries spend enormous sums lobbying both parties to maintain deregulation and prioritize the private sector. Writers will have to fight the studios again, but for more sweeping reforms. One change in particular has the potential to flip the power structure of the industry on its head: writers could demand to own complete copyright for the stories they create. They currently have something called “separated rights,” which allow a writer to use a script and its characters for limited purposes. But if they were to retain complete copyright, they would have vastly more leverage. Nearly every writer I spoke with seemed to believe that this would present a conflict with the way the union functions. This point is complicated and debatable, but Shawna Kidman and the legal expert Catherine Fisk—both preeminent scholars of copyright and media—told me that the greater challenge is Hollywood’s structure. The business is currently built around studio ownership. While Kidman found the idea of writer ownership infeasible, Fisk said it was possible, though it would be extremely difficult. Pushing for copyright would essentially mean going to war with the studios. But if things continue on their current path, writers may have to weigh such hazards against the prospect of the end of their profession. Or, they could leave it all behind.
·harpers.org·
The Life and Death of Hollywood, by Daniel Bessner
The case study factory
The case study factory
To find jobs more quickly, students tend to showcase the types of work most in demand in our industry, making website and app redesigns the overwhelming majority of case studies being published.
The myopic focus on shorter time-to-job metrics requires schools to standardize their design curricula — a trend which is reflected in the structure of case studies being produced.
The UX bootcamp also benefits from its students’ projects being published on Medium: case studies become content marketing that helps attract new students — and therefore revenue.
How can you differentiate yourself when applying to a position, if case studies from other candidates look exactly the same at first glance?
formulas create the illusion that real projects will always follow those same predetermined steps. In reality, working with both in-house and agency teams is too chaotic to apply a one-size-fits-all methodology
Research budgets are not always available; user journeys are not always necessary.
Many case studies start with an unexplained “user need” that one infers is the student’s personal need (e.g. "an easier way to share music on Spotify"). User research is then utilized in an attempt to prove that other people experience the same problem.
Because students are used to ticking boxes on a standard design process template provided by their school, they forget to explain why they are utilizing a particular method. If everyone’s process is somewhat the same, what is your unique angle to the way you work?
Insights gathered from one step are rarely applied to the next one. As a result, most case studies feel complete, but few feel smart.
Many case studies describe the project process in great detail, only to conclude with a solution which is predictable, unpolished, and/or lacking insight.
There are only so many audiences a single case study can speak to. If the student’s main objective in creating a case study is to get a foot in the industry, it might be a good idea for them to prioritize recruiters and hiring managers when thinking about their public-facing output. Ultimately, recruiters are the ones who screen candidates and hiring managers are the ones who make the final decision.
Because their time is limited, most hiring managers do not go through a designer’s entire portfolio, but instead review a couple of case studies
Since they must review a high volume of case studies as part of the recruiting process, hiring managers rarely read thoroughly, but instead quickly scan students’ work in search of talent
First [I do] just a quick scan. If the work looks interesting then I proceed to a more thorough analysis. This can range from 30 seconds to 15 or 20 minutes, it all depends on the quality and quantity of the work. Weak portfolios get discarded in seconds. Really good portfolios are analyzed in-depth and I usually end up on the candidate’s website or Twitter account. — Head of Design, 13 years of experience
Another common concern raised by the upper-level managers we spoke with was the extreme focus on the part of students on the design process, at the expense of the quality of the output. They reported that this was especially the case with UX and product-focused portfolios.
I jump to the final designs, I want to see the outcome of the case study. Only then, if the final designs are solid I go back and try to understand the designer’s process. You see a lot of people building really deep use-cases, but the execution fails and right now I need designers who can think and deliver, not one or another. — VP of Product Design, 17 years of experience
Your case study structure should reflect the areas that most interest you as well as the ones that will help you reach your personal goals. What type of company do you want to work with, and what kind of story will make the design leadership of that organization excited about the possibility of working with you?
If UI design is one of your strengths, showing personas that are shallow or unresearched can hurt more than they can help.
If you are writing about a real project for a real client, it’s important to explain the constraints and limitations around which you were working. If there were no constraints involved —as in the case of a project completed as part of a UX course— hiring managers will expect the designs to be as as innovative as possible, and will be frustrated if they are not.
Focus on insights rather than process
Reading an insightful case study is much more exciting than reading one that is complete but uninspired.
Would someone feel compelled to retweet a random sentence from your case study?
how you brought those insights to each subsequent step of the process.
The case study should tell a story about how you think and how you design — it's never about the project itself. Ideally, your case study should reflect your personality so strongly that it would feel out of place in any other designer’s portfolio.
What excited you the most about working on this project when you first received the brief?
A case study should focus less on the project it portrays and more on the skills and personality of its designer.
it should provide a platform for you to talk about the things you believe as a designer: your passion (reflected in how much time and attention you invested in the project), your thinking (demonstrated by how you connect the dots throughout your process), and your insights as you learn new things and evolve in your career.
·essays.uxdesign.cc·
The case study factory