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How Product Recommendations Broke Google
How Product Recommendations Broke Google
Established publishers seeking relief from the whims of social-media platforms and a brutal advertising environment found in product recommendations steady growth and receptive audiences, especially as e-commerce became a more dominant mode of shopping. Today, these businesses are materially significant — in a 2023 survey, 41 percent of surveyed media companies said that e-commerce accounted for more than a fifth of their revenue, which few can afford to lose. It is a relatively new way in which publishers have become reacquainted — after social-media traffic disappeared and “pivots to video” completed their rotations — with queasy feelings of dependence on massive tech companies, from Facebook and Google to Amazon and, well, Google.
Time magazine announced a brand called Time Stamped, “a project to make perplexing choices less perplexing by supplying our readers with trusted reviews and common sense information,” with “a rigorous process for testing products, analyzing companies,” and making recommendations. In early 2024, the Associated Press announced its own recommendation site, AP Buyline, as an “initiative designed to simplify complex consumer-made decisions by providing its audience with reliable evaluations and straightforward insights,” based on “a thorough method of testing items, evaluating companies and suggesting choices.” Both sites currently recommend money-related products and services, including credit cards, debt-consolidation loans, and insurance policies, categories that can command very high commissions; the AP reportedly plans to expand to home products, beauty, and fashion this month.
Time Stamped and AP Buyline share strikingly similar designs, layouts, and sensibilities. Their content is broadly informative but timid about making strong judgments or comparisons — an AP Buyline article about “The Best Capital One Credit Cards for 2024” heartily recommends nine of them. The writer credited for the article can also be found on Time Stamped writing about Chase credit cards, banks, and rental-car insurance. On both sites, if you look for it, you’ll also find a similar disclaimer. For Time: The information presented here is created independently from the TIME editorial staff. For the AP: AP Buyline’s content is created independently of The Associated Press newsroom. By independently, both companies mean that their product-recommendation sites are operated by a company called Taboola.
Over the years, Taboola, which is best understood as an advertising company, became a major player in affiliate marketing, too, through its acquisition of Skimlinks, a popular service for adding affiliate tags to content. In 2023, it started pitching a product called Taboola Turnkey Commerce, which claims to offer the benefits of starting a product-recommendation sub-brand minus the hassle of actually building an operation.
As her site has disappeared from view on Google, Navarro has been keeping an eye on popular search terms to see what’s showing up in its place. Legacy publishers seem to be part of Google’s plan, but a recent emphasis on what the company calls “perspectives” could also be in play. Reddit content is getting high placement as it contains a lot of conversations about products from actual customers and users. As its visibility in Google has increased, though, so has the prevalence of search-adjacent Reddit spam. Since the update has started rolling out, Navarro says, she has “seen a lot of generic review sites” getting ranked with credible-sounding names, .org domains, and content ripped straight from Amazon reviews.
“You can search all day and learn nothing,” she says. “It’s like trying to find information inside of Walmart.”
For now, Navarro is unimpressed with these AI experiments. “It’s just shut-up-and-buy,” she says — if you’re doing this search in the first place, you’re probably looking for a bit more information. In its emphasis on aggregation, its reliance on outside sources of authority, and its preference for positive comparison and recommendation over criticism, it also feels familiar: “Google is the affiliate site now.”
·nymag.com·
How Product Recommendations Broke Google
AI is killing the old web, and the new web struggles to be born
AI is killing the old web, and the new web struggles to be born
Google is trying to kill the 10 blue links. Twitter is being abandoned to bots and blue ticks. There’s the junkification of Amazon and the enshittification of TikTok. Layoffs are gutting online media. A job posting looking for an “AI editor” expects “output of 200 to 250 articles per week.” ChatGPT is being used to generate whole spam sites. Etsy is flooded with “AI-generated junk.” Chatbots cite one another in a misinformation ouroboros. LinkedIn is using AI to stimulate tired users. Snapchat and Instagram hope bots will talk to you when your friends don’t. Redditors are staging blackouts. Stack Overflow mods are on strike. The Internet Archive is fighting off data scrapers, and “AI is tearing Wikipedia apart.”
it’s people who ultimately create the underlying data — whether that’s journalists picking up the phone and checking facts or Reddit users who have had exactly that battery issue with the new DeWalt cordless ratchet and are happy to tell you how they fixed it. By contrast, the information produced by AI language models and chatbots is often incorrect. The tricky thing is that when it’s wrong, it’s wrong in ways that are difficult to spot.
The resulting write-up is basic and predictable. (You can read it here.) It lists five companies, including Columbia, Salomon, and Merrell, along with bullet points that supposedly outline the pros and cons of their products. “Columbia is a well-known and reputable brand for outdoor gear and footwear,” we’re told. “Their waterproof shoes come in various styles” and “their prices are competitive in the market.” You might look at this and think it’s so trite as to be basically useless (and you’d be right), but the information is also subtly wrong.
It’s fluent but not grounded in real-world experience, and so it takes time and expertise to unpick.
·theverge.com·
AI is killing the old web, and the new web struggles to be born
ChatGPT Is a Blurry JPEG of the Web
ChatGPT Is a Blurry JPEG of the Web
This analogy to lossy compression is not just a way to understand ChatGPT’s facility at repackaging information found on the Web by using different words. It’s also a way to understand the “hallucinations,” or nonsensical answers to factual questions, to which large language models such as ChatGPT are all too prone
When an image program is displaying a photo and has to reconstruct a pixel that was lost during the compression process, it looks at the nearby pixels and calculates the average. This is what ChatGPT does when it’s prompted to describe, say, losing a sock in the dryer using the style of the Declaration of Independence: it is taking two points in “lexical space” and generating the text that would occupy the location between them
they’ve discovered a “blur” tool for paragraphs instead of photos, and are having a blast playing with it.
A close examination of GPT-3’s incorrect answers suggests that it doesn’t carry the “1” when performing arithmetic. The Web certainly contains explanations of carrying the “1,” but GPT-3 isn’t able to incorporate those explanations. GPT-3’s statistical analysis of examples of arithmetic enables it to produce a superficial approximation of the real thing, but no more than that.
In human students, rote memorization isn’t an indicator of genuine learning, so ChatGPT’s inability to produce exact quotes from Web pages is precisely what makes us think that it has learned something. When we’re dealing with sequences of words, lossy compression looks smarter than lossless compression
Generally speaking, though, I’d say that anything that’s good for content mills is not good for people searching for information. The rise of this type of repackaging is what makes it harder for us to find what we’re looking for online right now; the more that text generated by large language models gets published on the Web, the more the Web becomes a blurrier version of itself.
Can large language models help humans with the creation of original writing? To answer that, we need to be specific about what we mean by that question. There is a genre of art known as Xerox art, or photocopy art, in which artists use the distinctive properties of photocopiers as creative tools. Something along those lines is surely possible with the photocopier that is ChatGPT, so, in that sense, the answer is yes
If students never have to write essays that we have all read before, they will never gain the skills needed to write something that we have never read.
Sometimes it’s only in the process of writing that you discover your original ideas.
Some might say that the output of large language models doesn’t look all that different from a human writer’s first draft, but, again, I think this is a superficial resemblance. Your first draft isn’t an unoriginal idea expressed clearly; it’s an original idea expressed poorly, and it is accompanied by your amorphous dissatisfaction, your awareness of the distance between what it says and what you want it to say. That’s what directs you during rewriting, and that’s one of the things lacking when you start with text generated by an A.I.
·newyorker.com·
ChatGPT Is a Blurry JPEG of the Web