Chatbots present an open-ended textbox and leave everything else up to you. Until we get to the era of mind-reading, user interface elements are going to win out over textboxes. It doesn’t necessarily mean human curation. Maybe AI models will end up building the perfect custom UI for each situation. However, the technology behind chatbots does not feel antecedent. It feels like the future. And a text field lets real people access that futuristic technology (the underlying power of the LLM) right now.

The term chatbot implies ideas of para-social conversations and pleasantries with robots. ChatGPT will certainly confabulate to infinity and simulate human-like interactions, if you approach it that way, but it isn’t really where most users are finding value in the product.

It makes Apple seem way behind on AI — even more behind than they are — when in lieu of a chatbot, they seemingly employ that argument to justify shipping nothing at all. Apple exacerbated this issue further by shipping UI that looked an awful lot like a chatbot app, with the new Type to Siri UI under the Apple Intelligence umbrella, despite not actually shipping anything like that.

Rather than debate the merits of these “let’s bring back some ports from five years ago” decisions piecemeal, I think they’re best explained by Apple revisiting what the pro in “MacBook Pro” means. What it stands for. Apple uses the word pro in so many products. Sometimes they really do mean it as professional. Logic Pro and Final Cut Pro, for example, truly are tools for professionals. With something like AirPods Pro, though, the word pro really just means something more like nicer or deluxe. A couth euphemism for premium.