David Foster Wallace once said that:The language of images. . . maybe not threatens, but completely changes actual lived life. When you consider that my grandparents, by the time they got married and kissed, I think they had probably seen maybe a hundred kisses. They'd seen people kiss a hundred times. My parents, who grew up with mainstream Hollywood cinema, had seen thousands of kisses by the time they ever kissed. Before I kissed anyone I had seen tens of thousands of kisses. I know that the first time I kissed much of my thought was, “Am I doing it right? Am I doing it according to how I've seen it?”

A lot of the 80s and 90s critiques of postmodernity did have a point—our experience really is colored by media. Having seen a hundred movies about nuclear apocalypse, the entire time we’ll be looking over our shoulder for the camera, thinking: “Am I doing it right?”

Here are the adoption curves for a handful of major technologies in the United States. There are big differences in the speeds at which these technologies were absorbed. Landline telephones took about 86 years to hit 80% adoption.Flush toilets took 96 years to hit 80% adoption.Refrigerators took about 25 years.Microwaves took 17 years.Smartphones took just 12 years.Why these wide differences in adoption speed? Conformability with existing infrastructure. Flush toilets required the build-out of water and sewage utility systems. They also meant adding a new room to the house—the bathroom—and running new water and sewage lines underneath and throughout the house. That’s a lot of systems to line up. By contrast, refrigerators replaced iceboxes, and could fit into existing kitchens without much work. Microwaves could sit on a countertop. Smartphones could slip into your pocket.

Complex systems can evolve from simple systems only if there are stable intermediate forms. (Donella Meadows, 2008. Thinking in Systems)

So, to survive, you might say a design has to discover an evolutionary path from the familiar to the new, from the present to the future, through a series of steps into the adjacent possible.

The principle holds for infrastructure too. The internet started with the adjacent possible: coopting telephones.The internet didn’t have to deploy expensive new hardware, or lay down new cables to get off the ground. It was conformable to existing infrastructure. It worked with the way the world was already, exapting whatever was available, like dinosaurs exapting feathers for flight. (Exapt Existing Infrastructure)

I think Sanctuary, Hydraulics, and XXIX are proving this assumption wrong. As designers and developers, we create tools for a living. That includes tools for helping other teams make great decisions. Tools to help their coworkers ask and offer feedback. Tools to help their peers get clear on where they want to grow. We obsess over making tools that improve the way we work. When we see an opportunity to improve, we upgrade our tools. Or build a new tool, toss the old one, and thank it for serving its purpose (Marie Kondo style).

We intend to revise those skills so that they reflect what good leadership looks like in a distributed organization. Things like:Noticing a problem/opportunity and proposing an experiment to solve itKnowing how to offer and give helpful feedbackKnowing how to receive feedbackActive listeningHelping others get clear on where they want to growCoaching (rather than managing) others toward their goals

it’s the common rules that govern all creation and consumption across a medium that change people and society. Oral culture teaches us to think one way, written culture another. Television turned everything into entertainment, and social media taught us to think with the crowd.

There is a grammar and logic to the medium, enforced by internal culture and by ratings reports broken down by the quarter-hour. You can do better cable news or worse cable news, but you are always doing cable news.

Don’t just look at the way things are being expressed; look at how the way things are expressed determines what’s actually expressible.” In other words, the medium blocks certain messages.

Television teaches us to expect that anything and everything should be entertaining. But not everything should be entertainment, and the expectation that it will be is a vast social and even ideological change.

Television, he writes, “serves us most ill when it co-opts serious modes of discourse — news, politics, science, education, commerce, religion — and turns them into entertainment packages.

The border between entertainment and everything else was blurring, and entertainers would be the only ones able to fulfill our expectations for politicians. He spends considerable time thinking, for instance, about the people who were viable politicians in a textual era and who would be locked out of politics because they couldn’t command the screen.

As a medium, Twitter nudges its users toward ideas that can survive without context, that can travel legibly in under 280 characters. It encourages a constant awareness of what everyone else is discussing. It makes the measure of conversational success not just how others react and respond but how much response there is. It, too, is a mold, and it has acted with particular force on some of our most powerful industries — media and politics and technology.

I’ve also learned that patterns of attention — what we choose to notice and what we do not — are how we render reality for ourselves, and thus have a direct bearing on what we feel is possible at any given time. These aspects, taken together, suggest to me the revolutionary potential of taking back our attention.

If you’d looked at Skype in 2004 and argued that it would own ‘voice’ on ‘computers’, that would not have been the right mental model. I think this is where we’ll go with video - there will continue to be hard engineering, but video itself will be a commodity and the question will be how you wrap it. There will be video in everything, just as there is voice in everything, and there will be a great deal of proliferation into industry verticals on one hand and into unbundling pieces of the tech stack on the other. On one hand video in healthcare, education or insurance is about the workflow, the data model and the route to market, and lots more interesting companies will be created, and on the other hand Slack is deploying video on top of Amazon’s building blocks, and lots of interesting companies will be created here as well. There’s lots of bundling and unbundling coming, as always. Everything will be ‘video’ and then it will disappear inside.

the calendar is often the aggregation layer - you don’t need to know what service the next call uses, just when it is. Skype needed both an account and an app, so had a network effect (and lost even so). WhatsApp uses the telephone numbering system as an address and so piggybacked on your phone’s contact list - effectively, it used the PSTN as the social graph rather than having to build its own. But a group video call is a URL and a calendar invitation - it has no graph of its own.

one of the ways that this all feels very 1.0 is the rather artificial distinction between calls that are based on a ‘room’, where the addressing system is a URL and anyone can join without an account, and calls that are based on ‘people’, where everyone joining needs their own address, whether it’s a phone number, an account or something else. Hence Google has both Meet (URLs) and Duo (people) - Apple’s FaceTime is only people (no URLs).

When Snap launched, there were already infinite ways to share images, but Snap asked a bunch of weird questions that no-one had really asked before. Why do you have to press the camera button - why doesn’t the app open in the camera? Why are you saving your messages - isn’t that like saving all your phone calls? Fundamentally, Snap asked ‘why, exactly, are you sending a picture? What is the underlying social purpose?’ You’re not really sending someone a sheet of pixels - you’re communicating.

That’s the question Zoom and all its competitors haven’t really asked. Zoom has done a good job of asking why it was hard to get into a call, but it hasn’t asked why you’re in the call in the first place. Why, exactly, are you sending someone a video stream and watching another one? Why am I looking at a grid of little thumbnails of faces? Is that the purpose of this moment? What is the ‘mute’ button for - background noise, or so I can talk to someone else, or is it so I can turn it off to raise my hand? What social purpose is ‘mute’ actually serving? What is screen-sharing for? What other questions could one ask? And so if Zoom is the Dropbox or Skype of video, we are waiting for the Snap, Clubhouse and Yo.