As much as I wish circumstances were different, the stress and expense of this fight – coupled with the existing stress and expense of operating Omegle, and fighting its misuse – are simply too much. Operating Omegle is no longer sustainable, financially nor psychologically. Frankly, I don’t want to have a heart attack in my 30s.
The battle for Omegle has been lost, but the war against the Internet rages on. Virtually every online communication service has been subject to the same kinds of attack as Omegle; and while some of them are much larger companies with much greater resources, they all have their breaking point somewhere. I worry that, unless the tide turns soon, the Internet I fell in love with may cease to exist, and in its place, we will have something closer to a souped-up version of TV – focused largely on passive consumption, with much less opportunity for active participation and genuine human connection.
I’ve done my best to weather the attacks, with the interests of Omegle’s users – and the broader principle – in mind. If something as simple as meeting random new people is forbidden, what’s next? That is far and away removed from anything that could be considered a reasonable compromise of the principle I outlined. Analogies are a limited tool, but a physical-world analogy might be shutting down Central Park because crime occurs there – or perhaps more provocatively, destroying the universe because it contains evil. A healthy, free society cannot endure when we are collectively afraid of each other to this extent.
In recent years, it seems like the whole world has become more ornery. Maybe that has something to do with the pandemic, or with political disagreements. Whatever the reason, people have become faster to attack, and slower to recognize each other’s shared humanity. One aspect of this has been a constant barrage of attacks on communication services, Omegle included, based on the behavior of a malicious subset of users.
To an extent, it is reasonable to question the policies and practices of any place where crime has occurred. I have always welcomed constructive feedback; and indeed, Omegle implemented a number of improvements based on such feedback over the years. However, the recent attacks have felt anything but constructive. The only way to please these people is to stop offering the service. Sometimes they say so, explicitly and avowedly; other times, it can be inferred from their act of setting standards that are not humanly achievable. Either way, the net result is the same.
I didn’t really know what to expect when I launched Omegle. Would anyone even care about some Web site that an 18 year old kid made in his bedroom in his parents’ house in Vermont, with no marketing budget? But it became popular almost instantly after launch, and grew organically from there, reaching millions of daily users. I believe this had something to do with meeting new people being a basic human need, and with Omegle being among the best ways to fulfill that need. As the saying goes: “If you build a better mousetrap, the world will beat a path to your door.”
Over the years, people have used Omegle to explore foreign cultures; to get advice about their lives from impartial third parties; and to help alleviate feelings of loneliness and isolation. I’ve even heard stories of soulmates meeting on Omegle, and getting married. Those are only some of the highlights.
Unfortunately, there are also lowlights. Virtually every tool can be used for good or for evil, and that is especially true of communication tools, due to their innate flexibility. The telephone can be used to wish your grandmother “happy birthday”, but it can also be used to call in a bomb threat. There can be no honest accounting of Omegle without acknowledging that some people misused it, including to commit unspeakably heinous crimes.
As a young teenager, I couldn’t just waltz onto a college campus and tell a student: “Let’s debate moral philosophy!” I couldn’t walk up to a professor and say: “Tell me something interesting about microeconomics!” But online, I was able to meet those people, and have those conversations. I was also an avid Wikipedia editor; I contributed to open source software projects; and I often helped answer computer programming questions posed by people many years older than me.
In short, the Internet opened the door to a much larger, more diverse, and more vibrant world than I would have otherwise been able to experience; and enabled me to be an active participant in, and contributor to, that world. All of this helped me to learn, and to grow into a more well-rounded person.
Moreover, as a survivor of childhood rape, I was acutely aware that any time I interacted with someone in the physical world, I was risking my physical body. The Internet gave me a refuge from that fear. I was under no illusion that only good people used the Internet; but I knew that, if I said “no” to someone online, they couldn’t physically reach through the screen and hold a weapon to my head, or worse. I saw the miles of copper wires and fiber-optic cables between me and other people as a kind of shield – one that empowered me to be less isolated than my trauma and fear would have otherwise allowed.