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A glitch in the matrix of online shopping
A glitch in the matrix of online shopping
As furniture and home goods sales have moved online, retail experts told me, more and more stores have sought a piece of the action. But instead of sourcing or creating their own products, many large retailers have relied on overlapping networks of manufacturers, distributors and third-party sellers — creating a baffling (and frankly, shady) shopping environment where many sites sell identical or near-identical items under different names and at wildly different prices.
A few different trends are at play here, and it’s sometimes difficult to know exactly which one you’re witnessing. When I first began looking into this phenomenon two years ago,1 I assumed my lamp and its many, many twins were the obvious product of white-labeling — a popular and growing practice in which competing retailers purchase the same generic product from a single manufacturer, then market it to consumers under different brand names.
This is likely true for many doppelganger products — but certainly not every one. George John, a marketing professor at the University of Minnesota, told me the furniture and home goods industries also have a long-time affection for a technique called “branded variance,” wherein they create slightly different versions of the same item for different retailers.
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A glitch in the matrix of online shopping