Why Customer Loyalty Programs Can BackfireWhen members experience service failures, they get more upset than nonmembers. Here’s how to mitigate the damage.#customer#loyalty#programs#marketing#customers#harvard business review·hbr.org·May 18, 2021Why Customer Loyalty Programs Can Backfire
If Your Company Uses AI, It Needs an Internal Review Board#needs#review#uses#economics & society#social responsibility#ethics#technology#internal#company#harvard business review·hbr.org·Apr 2, 2021If Your Company Uses AI, It Needs an Internal Review Board